Planet Fitness — Attraction in Santa Ana

I would like to start this review by saying the staff at this location is great, they’re always friendly and helpful and very approachable. I am always greeted with a smile when I check in and when leaving same always with a smile saying good night. the location is also clean, The Planet Fitness franchise is great, you do get a lot of value for your black card membership. My main concern is not with the staff or Planet Fitness franchise, but with this location in general (2725 N Bristol St Santa Ana, CA 92706). This location has been my “home gym” for a while ever since I joined planet fitness back in 2018 or 2019. This location is a little older and possibly smaller than other planet fitness gyms I been to. however, it is super convenient since it’s really close to my job. I never really had any issue with this location, I was always able to get a decent workout, few exceptions when the gym was busier than most other days.

However, for the past 3 – 4 months, this location has gotten increasingly worse and overcrowded. Mainly due to a group of about 15-20 high school kids the seem to all come in at the same time and take over the entire dumbbell area and smith machines. They stand around talking and staring at their phones, they completely monopolize all or most of the dumbbells and benches using 3 or 4 different dumbbells at a time. It’s very difficult to find or use a dumbbell and bench. It gets extremely overcrowded it’s like working out in a high school gym. Seems like the entire local high school sports team goes to this location to workout at the same time.

Additionally, this group of 15 – 20 high school kids have no gym etiquette whatsoever. 1). they stand right in front dumbbell rack to do their reps, then they stand there and flex and pose right in front of the dumbbells, making it very difficult for you to grab or even attempt to put back your dumbbell. 2) they leave the dumbbells laying around on the floor along with their backs laying on the floor. I would say this is a safety hazard, someone could very easily trip over a backpack or dumbbell and get serious hurt or injured. I understand that they are paying for their monthly dues and have right to use the gym. But the management team at this location should either tell this group of kids to come in at different times, spread out and not cluster all together in the same area or have them change to a different location as their home gym.

As of lately, I have also noticed some shady characters that seem to only go in to use the facilities i.e showers and locker room area. I say shady because when you carry your “workout” clothes inside a grocery store plastic bag, then I would say that’s kinda shady. But at a starting monthly membership of $9.99 per month, I guess that’s the type of clientele you would expect to attract. Shady characters and high school kids, that can afford to pay $9.99 a month. As I mention the black card membership give you a good value for your money.

There’s nothing wrong with the planet fitness franchise, but I will be changing my home gym to another planet fitness location, all though not as close or convenient hopefully the new location is not like working out in a high school gym. in general, all planet fitness location has way too much cardio equipment, maybe if they removed half of the cardio equipment and added more weight machines or dumbbells then this location wouldn’t feel so busy and overcrowded and you can get a decent workout.

I would stay away from this location as your home gym actually, I was just stay away completely from this location. Unless, If you enjoy working out in an overcrowded high school gym type of environment, with dumbbells, backpacks and skateboards laying around. Then this location will be...

I walked in this gym on Thursday February 29 AT 545 PM after work and these two employees STARED as I walked in as if they never seen a person before the female ran after me ALLL THE WAY TO THE RESTROOM INFRONT OFF EVERYONE to tell me I was denied access when I asked why this never happend she was not a professional person at all she was using her thumbs putting them over her shoulder saying there was a problem with my account than when I walked up it was like she was trying to pick on me for fun maybe it makes her feel better about herself for picking on a good looking person the guy had a confused look like he knew she was just picking on me than she ran yelling excuse me giving the gym a show it was the most embarrassing thing ever! Especially because I pay my bill every month and I paid 39 dollars for my yearly and 21 for the month all in February she told me my account was 500 days past due she said it as if she was trying to humiliate me and she did I showed her I pay all the time and 61 dollars was taking out this month how would they feel if they paid and someone denied access JUST BECAUSE THEY COULD MAKE THAT DECISION she told me bring up the app and the amount due was from OCT 2022 I BEEN PAYING EVERY MONTH AND I EXPLAINED TO HER AND SHE SAID I WAS DENIED ACCESS AND I SAID I DONT WANT TO HAVE TO WALK BACK TO THE CAR AND SHE SAT WITH A SMERK ON HER FACE AMD SAID "WELL YOUR GOING TO HAVE TO WITH A SMERK AND THE GUY IN THE BACK LOOKING LIKE THEY WERE JUST HAVING DAY WITH THIS now I been going to the gym not one person has said a thing therefore she seen me and immediately picked on me I thought this was a no judgment place that would mean NO JELOUSY ALSO RIGHT she was so unprofessional and I am so embarrassed for this gym to have kids with no brains if they seen all those payments they should know a 2022 payment will not turn me away and deny access I went to another planet fitness in the same area and they didnt say anything I asked the girl there and she said your not denied it just says there is a balance due she said just take care of it when you can and have a great work out so that leaves these two employees at your location as bullys and I know that if this is a place where you dont have to feel uncomfortable or discriminated on they are not the people for the Job as soon as I showed proof of payment the female walked away laughing and when I asked the guy for names he acted as if he didn't hear me so I left embarrassed and ashamed of this place I will never step foot in this place again and I will complain all thr way to corporate for them to get discipline they should not be working at a place like this or even serving people maybe a trash company or something to keep them behind doors I am 35 years old and I have never came across behavior like this in a GYM.a note to the employees Maybe you should love yourself before working at a...

I had an issue with this club a month ago. Some guy was super setting and management did nothing about it, even though its against policy. Management here is very weak. They do not walk around and monitor the club at all. Today, I go and one member who I would not want as a member was slamming weights on the floor and had out 6 sets of weights so no other member could use them. Very wrong and very intimidating to other paying members. After complaining to corporate a month ago nothing has changed at this gym. They have some nice workers, skeleton crew, but the Trainer Girl is wonderful and a few others working there are super nice. I feel like Ii am being retaliated against for complaining and brining up my issue a month ago. Today at 11:46AM I go to the counter to use the massage chair. Alex the assistant manager was on the phone, did not acknowledge me at all and turned his back to me. Knowing full well I was there. I stood there for 10 minutes waiting until 11:56am and the nice trainer girl came up to help me. I told her I stood there for 10 minutes waiting while he was on the phone, she was apologetic. When I was talking to her Alex the Assistant Manager acted rude like he was frustrated that we were talking at the counter where you service customers. He turned his back more and stuck his finger in his ear in frustration trying to block hearing us. He needs training on proper customer service. I was always trained if someone comes to the counter you acknowledge them and tell them you will be with them as soon as you can if busy. Instead of showing frustration. They do not monitor this club at all. They do no rerack weights regularly or make sure members are following rules. I would change clubs, but this form of retaliation intrigues me. Being treated poorly and retaliated against can have negative consequences. On top of that their equipment will be down longer than normal and today the massage chair is broken and only working halfway. I know these clubs are privately owned and operated. The owner of this club should actually take some time to see how this club is managed and by whom. They do not follow Planet Fitness Policy at all. I should truly move my revenue to a...