I purchased tickets for the Van Gogh exhibit last Saturday, two tickets for a total of $50. The museum website stated that the museum would close at 5 p.m. We arrived at 3:30, having traveled from Thousand Oaks. We had left in time to arrive by 2:30, but there was an accident causing a delay. We attempted to call the museum en route to inquire whether we would still be permitted entry, but despite trying every line on the phone tree, nobody answered. When we arrived, signs posted outside said that the museum would be closing at 4 p.m. due to a private event. Thinking we would make the most of our 30 minutes, we entered the museum. We were met by a security guard who very loudly and brusquely told us "the museum is closed" the moment we opened the door. We told the guard that we had tickets and that there had been no indication of the early closure on the website. And, further, we mentioned that the sign outside said the museum was open for another half hour. The guard said "well we aren't letting anyone else in"; he gestured to the side and said " they might give you a refund." We went to the front desk and explained our situation. The woman at the counter took down my order number and said that a refund would issue the next day when a staff member who could process it returned to the desk. I took down her name and left. Five days later, I checked my credit card statement and no refund has issued. I called and left a voicemail; again, nobody was able to take my call. I sent an email to the ticketing department and have received no response. It was disappointing, to say the least, to be treated so rudely. Not being issued a refund added insult to injury.

*Update full refund issued. Thank you for taking the time to respond. Changed to 5 stars.