Casino Arcade — Attraction in Santa Cruz

Unprofessional and Disrespectful Supervisor Ruins Arcade Experience

I recently had the unfortunate experience of encountering the most appalling supervisor at an arcade place. This individual, who conveniently remained nameless and without an employee number, managed to single-handedly ruin what should have been an enjoyable outing.

From the moment I stepped foot into the establishment, it was clear that customer service was not a priority for this supervisor. Their behavior was nothing short of rude, displaying a complete lack of professionalism and basic courtesy. It was as if they had undergone specialized training in how to make customers feel unwelcome and undervalued.

Despite spending a significant amount of money, I was denied the opportunity to receive a refund for the subpar experience. It is truly disheartening to see a business prioritize profit over customer satisfaction, especially when the fault lies solely with their incompetent supervisor.

I urge anyone considering visiting this arcade place to think twice before subjecting themselves to such a horrendous encounter. The supervisor's inability to provide even a modicum of customer service is a clear indication of the overall management and culture of the establishment. Save your hard-earned money and seek out a more welcoming and customer-centric venue.

In conclusion, the unprofessional and disrespectful behavior of this supervisor, combined with the lack of accountability and refusal to issue a refund, makes it abundantly clear that this arcade place is not worth your time or money. Choose wisely and avoid this establishment...

Funny how they called it a casino, but there are no actual casino machines haha. Anyways, this is basically an arcade that is inside Santa Cruz Beach Boardwalk. They have plentiful of good games to play like those arcade and claw machines.

Prices of each machines are much reasonable here compared to other arcade areas like Round3. It could be the quality of those machines, but they don’t seem bad tbh. My favorite one is usually the one that has basketball hoops.

To play the games, you need a Santa Cruz Beach Boardwalk card. You can actually select amount of money you want to insert rather than choosing $20 option for example. If you win, you earn electronic tickets. So they don’t come out from the machine. They also have a few food vendors inside if you’re hungry.

They have like prizes, but are...

Pretty good: no ticket machine overload (good in my book), a fair number of classic and 90s games in OK working order considering the crowd, and a nice mix of newer arcade titles (Walking Dead, etc) that are a good time. The place is big, even during peak season on weekends we could get in and have fun with the games. Hours are long and flexible on weekend and Fridays.

Didn't love: prepaid cards, machine wouldn't take my Amex, tickets required for the junk redemption left small children feeling like they didn't win, prices on some machines were odd (Star Trek Voyager was $1 equivalent-as one example).

Didn't get to try the Laser Tag. This was packed with a variety of aged kids and times to start a game too long.

Overall a good time for an arcade in a top...