Ramos Furniture (La-Z-Boy Comfort Studio) — Attraction in Santa Cruz

I purchased a La-Z-Boy recliner in the spring of 2022 with one year warranty for parts and service that didn't arrive until September 2022 due to COVID (no issue with this timeline). Some loud squeaking developed in the rocker late July and I called in August of 2023 to request a technician to take a look. The customer service agent told me to "flip it over and put some WD-40 on it" to which I then had to explain it was in my infant's room and I would not be able to move it out by myself in order to inspect it. They waited almost 4 weeks (until the end of September) to come out and he "did everything he could" but it still squeaked and said I had the option to replace the rocker under the warranty. I called customer service to schedule this and because it was going to take "several weeks to arrive" I would have to pay for the installation (but not the rocker) because the one year warranty would be up when they needed to install it. When I asked why I'm being financially penalized for the length of time it took for the technician to come out the first time and delivery of the new rocker, she said "I'm only the messenger" and would need to check with management and would call me back shortly. I called back twice over the next two weeks and both times was told they would get back in touch with me...

Maria at Ramos Furniture Santa Cruz was so helpful with our La-Z-Boy selection. She provided plenty of information then politely gave us time to make our choices(which actually took us a few hours!) while she remained available to answer further questions, which of course we had. She was knowledgeable and experienced with all of the available models and covering choices. The whole time she was so kind and personable that it felt like our friend was taking care of our furniture needs. When we finally made our choice she gave us a very fair price compared to some other stores including over in San Jose and online. Maria represents a company culture at Ramos furniture where customers are treated fairly and honestly. She really helped us find what we were...

DO NOT BUY HERE!!!! , at first customer service might be nice and friendly. but once you purchased and something goes wrong it is all YOUR FAULT. i purchased a 2,000 + dollar couch and not even 4 months later it has mold. i have a separate bed, same house same everything except maybe 15 feet apart. MY Costco bed does not have mold. and I've had it for 2 years. Spend your money elsewhere. Maria was rude when we called , said she would get back and never did. we had to call back. she said she was too busy for us and when asked what she could do for us she said NOTHING. i will never recommend this place nor will my family or kids buy here ever again. if i can get the mattress replaced i will change my review but overall it has been...