Rural King - Saraland, AL — Attraction in Saraland

I went in last night an hour before closing. A female employee greeted me as I walked in. I asked if they had any fencing products on the outside of the store other than the inside fencing section. She said that the only fencing outside were gates and goat panels. I asked this because twice I had been there, and the website said they had products in stock, but none were in the inside fencing section. I had asked an employee in that area about a sale product that was showing in stock, but I couldn't find it. They said it must be out of stock as they looked at the inside shelves. Last night, I searched again on the inside racks in the presence of two employees that, rather than asking if I needed help, stood around looking at their watches cause they would close in an hour. I finally searched outside on my own, and after about 15 minutes of roaming the parking lot, I found they have an outside fencing section that you can access from the inside. When I went to it, it was locked despite a clear sign saying keep this door unlocked if people are in the building. That said, all the products I was looking for had spots in this section. The bad part is, items that were on sale were now out of stock and the prices had gone up $50. I know the store is new but the employees already come across as lazy and ignorant. Please train your employees on what you offer. A customer should not have to spend 40 minutes roaming your store to find an item because either management is too lazy to train or employees are too lazy to learn. Also, it is a half hour drive for me to get there. So are you not only wasting my time but I now have to pay a higher price because your employees were too ignorant and lazy to lead me to the product when it was on sale and in stock. You guys are worse than Wal-Mart. Do better. You guys just opened and I'm already wanting to walk away from it. Oh that and items that have no pricing either. Put a price on your items for crying out loud. So disappointed...

We like going to Rural King. They have good prices, good selections and the atmosphere is good. The personnel are responsive to requests about the merchandise and the availability of the items in question. But usually the items are well stocked and easy to find on the shelves. I also like their clothing line of denim shorts. They are comfortable to wear and seem to be durable. The only problem we have is the distance we have to travel to get there from home. We need one closer to home in...

I had given this store a 5 star but the management seems to not manage very well. Heard a man bossing employees around to then find out it's the store managers husband who does not work there. Over heard that he makes employee schedules also. This needs to be addressed......Original Review: Nice to see another store with a hometown feel in that location. Employee's were very polite and...