Waffle House — Restaurant in Satsuma

We had a not-as-horrible experience as it could have been, thanks entirely to the younger staff—especially a very sweet girl with piercings and dark (possibly blue) hair who waited on us. She was kind, prompt, and clearly doing her best, even apologizing for her coworkers’ unacceptable behavior. Another young woman with dark hair handling to-go orders was also friendly and sweet.

Unfortunately, the experience was overshadowed by the behavior coming from the kitchen. An older female cook and a nearly toothless male cook were loudly joking around with an older man at the counter, making openly hateful, phobic remarks. It went far beyond uncomfortable. We overheard things like, “If you want me to address pronouns, I’ll just call you ‘pronoun,’” among other offensive and discriminatory comments I won’t even repeat here. It was truly disappointing and disturbing to hear this kind of rhetoric being shared loudly in a public place of business.

What made it worse was that the rest of the team—your younger staff—were working hard, being professional, and showing kindness. No one wants to sit and hear hate speech while trying to enjoy breakfast. We ended up quietly asking for our food to-go, just to get out of that environment.

A huge thank-you to the two waitstaff members for handling everything with such grace. I wish I’d gotten their names. We were there around 8:30–9am on 06/22/25. Management should seriously address the behavior of the two cooks—because no one should have to work or dine in an atmosphere filled with that kind of hostility. We won’t be back.

I get it is Saraland, Alabama, but it is still a restaurant and place of...

Went here with for breakfast with my boyfriend and was shocked by the roller coaster service we recieved. We were greeted warmly by everyone inside but all the empty tables were filthy. We waited for someone to clean one before sat down, they seemed mildly busy so we had no complaints. We were greeted by our server Debbir who at first was very inviting but later was very very rude to the other employees. She got my order completely wrong and then yelled from across the building to tell my boyfriend that they didn't have the gravy he ordered for his biscuits. Then proceeded to catch an attitude with every member of the cook staff because she was ready to call another order that they were not rdy to take. She did this openly in front of everyone which royally upset my boyfriend and I to the point of nearly walking out without finishing our food...mind you, I hadn't recieved my order yet. She was clearly taking her anger out on the staff and belittling them like children. I was very disappointed. The service by her was terrible but a woman named Tina was very pleasant and smiled warmly to everyone. When the food did come out it tasted fine but the service never got better. It was our first and last...

TL;DR- Amazing service and easy food!

I havent been to Waffle House in, like, over 10 years, and I dont eat pork anymore, so I didnt know what to expect going here again.

Not only did they have chicken sausage, as well as beef meat options, they also cook meats on separate equipment than other foods, and offered to cook our meat separate from where they cook the pork without us asking

The customer service was wonderful, they were attentive, friendly, gave detailed answers to our questions, and were patient with us as we looked over their menu thats very new to us.

Our server, Calder (who also cooked my delicious eggs), helped me figure out what I wanted to order, and was regularly asking us how we were dling, how the food was, and if we needed further assistance.

Every part of our experience tonight was just wonderful. I'm so glad...