Raritan Bay Federal Credit Union — Attraction in Sayreville

0 Star – Incompetent, Unhelpful, and Not Worth Your Time

Raritan Bay FCU is an absolute joke of a financial institution. I have a 770 credit score, never missed a payment on my existing loan with them, and have proven myself to be a reliable borrower — yet they denied me for a new loan simply because of a short credit history. So apparently, making every payment on time and managing your finances responsibly doesn’t count for anything here.

Their loan officer clearly isn’t qualified — if you can’t properly evaluate a solid applicant with a near-excellent credit score, you shouldn’t be in the business of approving loans. Seriously, find a new job.

To make things worse, when I went to pay off my existing loan, they gave me the wrong payoff amount — I ended up overpaying by $550. And guess what? Because of their own policy, I now have to wait two weeks just to get my own money back. That’s right: I paid too much because of their mistake, and I’m the one left waiting.

Between the denial for no good reason, the math errors, and the complete lack of urgency or accountability, this place is beyond unprofessional.

10/10 do NOT recommend. Go anywhere else. This place is a waste of...

This place is a rip off!! They are running some kind of scheme to pocket and steal money. I received a letter on February 12th stating I owe 517 for my car loan. When i tried to call to make the payment, the Manager Anthony refused to allow me to make a phone payment and insisted I drive two hours away from my home to bring him cash for my carnote payment!!!! And to make matters worst, he lied and said I owe 771.00 a total of 3 payments. I have my bank statements as well as the LETTER FROM RARITAN WHICH STATES i only owed two payments!! Anthony than went into their system and blocked me from being able to make an electronic payment for the AMOUNT i truly owe!!!!... When i call the office to request a money gram code, ALL the reps read Anthony’s fraudulent notes and are prompted to not provide me with alternative information for making a payment that can be traced like money gram!!!! I LEFT the CEO a voicemail and he has yet to return my call concerning this!! Run for your life people!!!! Never take out a loan with these Frauds!!! Im taking...

Got my debit card stolen in Vegas, 11/8/23. Called 11/9/23 to let them know, was told I'd be sent a new one within 2 weeks. After 2 weeks of not receiving my card, I decided to call. They said nothing was ever issued, and they don't mail cards, I have to go pick it up from the bank (which is 25 minutes from my house..) ok whatever, no problem.. I then get a email saying $10 was taken out of my account for "plastic" for the new card?? I was never even told I would have to pay, they literally just took $10 out of my account without telling me. When I go to pick up the card, the woman says "oh your card was stolen so you shouldn't have to pay" to which I replied , "they already took the money out of my account without telling me.." I get a response of "oh" . And that was it. I proceeded to tell her I had 3 other credit cards stolen, all of which were replaced, no charge, and sent to my house within 3 or 4 days. Still nothing. They wouldnt give me my $10 back. Horrible customer service here. Makes me want to...