Cleo's Furniture — Attraction in Searcy

We have always had great service with the staff in the Searcy, AR location. However, we were sold a 5 Year Protection Plan that is marketed to cover all wear, spills, tears, pet damage, etc.

We noticed a tear in the decking of our couch and that prompted us to check the remainder of the couch. The couch is sinking, cushions are wearing and decking is torn due to the fact that the two pieces of the sectional are not connecting and/or lining up properly. The distribution of weight with improper support is an issue and there are portions of the couch that we can't even sit on without feeling the frame. We filed a claim and they sent a third party out. The gentleman was friendly and did his job well. During this interaction, the wear and damage on our couch was marked as non-repairable by him.

At this time, we discovered that we actually have two mismatched pieces of furniture. They look so similar that it is hard to tell and wouldn't have noticed during the delivery, but now it is apparent.

The follow up from all of this was a box sent to us with a piece of fabric decking and a handwritten note on the packing slip that this isn't covered. My husband reached out for some type of exception and we were told there was nothing else that could be done about it.

On this date of purchase, we bought a sectional, king size bed, two night stands, pub style table with extra stools, formal dining table and spent $6,715 with the expectation of being covered under any event but instead have been shipped a piece of fabric that we have no way to install or any instruction on how to move forward, except for "this isn't covered"

I understand that there is a difference between a warranty and damage protection, and we are well within our 5 year damage protection as our purchase was less than...

...REVIEW EDIT...

WE HAVE HAD ISSUES WITH THE COUCH WE BOUGHT, AND HAVE HAD HORRIBLE RESPONSE GETTING IT TAKEN CARE OF. WE PAID LOTS OF MONEY FOR EXTRA WARRANTY COVERAGE, BUT APPARENTLY THAT DOESN'T MATTER. ALSO WE WERE TOLD THAT IF THEY COULDN'T FIX IT THEY WOULD REPLACE IT. IF THEY NO LONGER HAD THE PIECE WE NEEDED THEY WOULD REPLACE THE SET WITH SOMETHING OF EQUAL VALUE. WELL THEY CAN'T FIX IT (AFTER MONTHS OF CHASING AND CONTACTING THEM), AND THEY CAN'T REPLACE THE COUCH. BUT NOW THEY ARE SAYING THEY WILL PAY THE VALUE OF COUCH ONLY AND THE MANAGER THAT TOLD US THAT, TOLD US THAT JUST TO SELL US SOMETHING. IT'S THE WAY SALESMAN ARE. WTH? WHO WANTS A MISMATCHED FURNITURE SET. ESPECIALLY WHEN YA PAID ALMOST $3000 FOR IT??? CLEO..GET BETTER.WORD IF MOUTH IS A VERY POWERFUL THING

I had the BEST experience shopping for living room furniture at Cleo's Furniture in Searcy. I came in last week to just look around and kind of pre-shop. I wanted to let my husband know what I liked then take him back for his opinion later. I met with John Halper last week, and he was very helpful. He answered all my questions, helped me find what fit MY lifestyle, and didn't push me into anything. I told him I would be back the following Monday with my husband. Today my husband and I went back to see John. Again he helped us with selections and questions. Tons of questions. He earned his pay today. Lol. Suffice it to say, we left after ordering a very nice sofa and loveseat combo. I can't wait to get my new furniture in. If anyone has the chance to work with John in Searcy location of Cleo's then do it. You won't be disappointed. He knows his stuff. Thanks so much John. We appreciate...

I have always loved Cleo’s and it’s been my first stop for years. If they have anything close to what I’m looking for, that’s where I buy! Great prices, great furniture.

However, my most recent experience at the Searcy store was not so great and it won’t be my first stop in the future.

I recently purchased a full bedroom - which was a decent amount of money for me!!! I deliberated for a minute on whether to get the larger or smaller chest of drawers. Finally I said - if I’m spending the money, I might as well get the one I want and decided to go with the larger one.

The salesperson wrote up the purchase and read back the items, but did not specify which chest - only “the chest”.

When it was delivered, it was the wrong chest. I am willing to pay the price difference - I think that’s only right. I don’t, however, think I should have to pay another delivery fee since it was not my error.

Currently to avoid the delivery fee, I am trying to arrange for someone with a truck to help me - but it’s proving to be a bit of a hassle and one that I don’t think I should have to be dealing with.

Attempting to communicate about the issue has proven another frustration and I’ve been told “I’ll get right back to you” and then been forgotten about for days until I reached out...