La Quinta Inn & Suites by Wyndham Searcy — Hotel in Searcy

I have had very bad experience for first time at this location. I always chose to stay at this location 504 N popular st Searcy La Quinta because I have good experience in the past and never had any issue. I reviewed very good and positive about them as well. But this time Unfortunately another review I’m going to share negative and horrible experience. I have had made reservations called the hotel spoken to girl front desk to let her know that I will be arriving late I like after midnight I want to double sure not have reservations cancel. She with her words said “ she make sure my reservation don’t get cancel and it’s ok don’t worry. You’re all good. Just come collect your key”. Arrived at the hotel 4:15 AM . After 15 hours 40 mins drive. My reservation was cancelled. But anyways. I had someone helped me get back the reservation. (Michael). He was helpful and he did apologize for the inconvenience etc. he was kind . All good . I got the help I wanted. And I was still fine . No problem. I’m with 2 pets we arrived late. Extremely exhausted. We checked in around 4: 30 ish AM . I clearly requested late check out “12pm”. He said “ok” “12 pm” So I Had the “DO NOT DISTURB “ sign behind the door. At 10:55 AM. The house keeper lady in very rude manners and loud tune bangs at the door and yelling “ housekeeper”. So here’s why I’m so disappointed and upset. The housekeeper doesn’t read the sign? The front desk doesn’t notify housekeeper or train them to inquiry before taking an action? ? The sad and bad part of this hotel staff has very poor communication within their teamwork. #1 Not notifying about customer is arriving late she requested to make sure not cancel the reservation. Make a note for the next working shift person. #2 not notifying the housekeeper in regarding room information about late check out .ok I still understand if they forgot to notify her but at least she can read! Very very poor customer service unfortunately I have to write all this .this is just to let them know. How my experience was. I had to speak with the housekeeper politely that moment . if she read the sign behind the door says “ do not disturb “. After all that. She instead asking me “ which door”. I was super upset in my head I was like are you serious!! I asked her. You see any other door with sign ?? No that’s only door with do not disturb sign. So please read!!!! And inquiry with your front desk first !||If she is not so sure and she can’t read sign go do inquiry before banging at the door screaming. Learn and focus at your job place. I understand the job is not easy. No job is easy. But we all do it . At least try to do it properly otherwise quite the job . Or get proper training go ask questions if not sure . .again I’m not criticizing here it cannot be totally the housekeeper fault it’s management’s fault who poorly trained them . Over all working staff poor communication .|| I always liked staying at this location unfortunately I have to choose different location now. My highlight is that please communicate with your staff and train them well. Front desk and housekeeper job is not easy. Personal experience says that. After all people pay . Not staying for free. Again when after my reservation was cancel once I arrived I was helped. I was still satisfied and happy.no complained. But the next morning was terrible . Due to poor training of The housekeeper, poor manner . I would like to name her but I’m sure they have record of who was working on those dates March 23-24 ,2025 ||||Thank you for your service. I appreciated But my experience...

What started out as a pleasant stay has been made horrible by crooked management. We utilize La Quinta for personal and professional reasons. So much so that we have accrued a large amount of points. We booked a free night for this past weekend. We accidentally booked for wrong night and the desk clerk amended our free night which we appreciated and made a point to say so personally. We were charged $20+ for our "free night" at the Searcy La Quinta which I thought was odd but I didn't say anything. After we got home we discovered we were charged $250.00 for alleged damages to the room. I'm thinking, really? All we did was heat up our left overs in the microwave, watch some football and a couple of movies while we visited with our daughter we hadn't seen in 6+ months. We took the mattress of the sleeper and put it directly on the floor because the bar across the back was horribly uncomfortable. A shower was taken the next day and the toilet was used. My husband has knee issues, my daughter has debilitating issues and I have some joint issues so none of us are rough and rowdy people. We didn't even use the coffee pot or hair dryer. I'm thinking, what the heck could we have possibly damaged? The only thing I did differently was not strip the bedding and pile everything up for the service like I usually do. We have a dog but took our dog with us every where we went, including out to eat. We crate her at night when we sleep.

I called yesterday and asked for a call back. No response. Today, October 7th, I spoke with James again who informed me that Shayne Anderegg, the manager, said we were "overzealously charged" and that we were being refunded all but $14.85 for alleged damages to carpet and a pillow. We didn't let our dog on the bed. We don't do it at home either. I've asked for time and date stamped proof of the alleged dog damage. Haven't received that either. I let James know that the attorney general and the corporate office is going to hear about this one. I don't go around posting reviews and certainly not negative ones but I think the public should be warned about this place. I most likely will never stay at this La Quinta location ever again. Frankly, I think Shayne Anderegg is looking for a way to get some money out of us because we got a king suite for the cost of $20 and 11,000 points.

With regard to our professional utilization of La Quinta, I'm going to recommend the utilization of Holiday Inn/Express from now on. La Quinta may have lost a lot of money from us and our business associates over this.

Thanks for the black cloud at the end of a pleasant visit...

Rooms were clean. Breakfast was ok. Staff was friendly. My biggest problem was we checked in on Thursday & from Thursday night till Saturday evening, we had to have our key cards re-programmed over 20 times!!!! Yes, you read right. It’s so frustrating coming back from visiting my son at the hospital, getting in the elevator, walking down towards the end of the hall only to find that our key is not working yet again and having to walk back down that long hall, get back in the elevator, go to the front desk to have them reprogram the key. I’ve met every front desk person that works here because I’ve had to have the key programmed over 20 times and on top of that, They tell me ..oh you must have put it near an iPhone. Well I might have the first time when it first happened /didn't work , so I put it in my pocket and/ or wallet away from my phone after hearing that, so as to not have that problem. Lo and behold, that didn’t help and I’m here till tomorrow. The sad part is they already know my room # when I walk up to the front desk because that’s how many times they've seen me. Twice I’ve gone down to grab a cup of coffee. Once, I got a cup and the coffee was cold already. Guessing it’s been there all day and has not been changed. Today, I went down and both pots were empty. Went to the front desk and ask when they’ll have more, she said “oh did you want me to make you some?” Uhhh, no I’m just asking because I didn’t want any. Seriously?!! The manager won’t be in till Monday, I check out tomorrow(Sunday) so, I hope he reads this and gives me some kind of discount for the “over 20+” inconvenience. I’ll be contacting him when I get back home. Oh and the room across from my room, well those people just checked in today, (Saturday) and their key card didn’t work and they just got here. I honestly think it’s the card reader on the door. Just saying. Other than that, friendly staff, food ok, rooms very clean and smells fresh. Just too much of an inconvenience with the...