Ulta Beauty — Attraction in Seattle

I had a terrible experience today because the security guard followed me around the entire trip. I understand his job is to make sure people aren’t stealing but he could atleast be discreet. Every section I was in he was in to the point I walked up to him and asked if he wanted to check my bags or something so that he can stop following me. He is so smug and inept that he says “If you feel that way that’s your assumption..” I wasn’t assuming, I was witnessing him following me! And I do not appreciate that. I come in here all the time and usually the staff is respectful. When I complained at the front desk your manager in the white crop top didn’t even have the decency to apologize to me empathetically because he was complicit in this. He said “sorry about that” and then ran out the store? Like he couldn’t be bothered. This whole ordeal made me uncomfortable and upset because I feel like these two men (if I misgendered yall, my apologies) the security guard with locs and the manager in a white crop top made this an unsafe environment for me. I will not assign this situation to my race but the implications are there. I’m asking that you all understand how grossly wrong it is for you to blatantly profile someone based on race or clothing, and that you train your management to be more deliberate when handling a customer’s complaint: If you’re going to give an apology be sincere.

I edited this review on 7/28 : I called the store because I wanted to know the manager’s name and Tuyet answered. She was the only one who showed any compassion for me. Noticed that the lip gloss I brought was buy 1 get 50% off and told me she would honor it if I wanted to come back and get another one. I was so humiliated by the other staff, I left quickly and didn’t get everything I wanted. Tuyet has strong integrity and humility and I am so grateful to be seen as human by her even when others did not extend me that grace. Blessings to you...

Tried different stylists at the salon, the only one that has any skill was Khim, the others might have some talent with women's hair but definitely not men's.

Ari butchered my hair after walking away to help customers find products on the shelf three different times in the middle of my cut. She kept losing her place and trying to sweet talk her way out of it but in the end my hair was uneven, cut too short in spots I told her to leave it long, and it took me months to grow it back out while wearing a hat to cover the embarrassing cut. Thankfully she's gone to another Ulta now.

Then there was Elise, she lasted all of a month. The terrible cut I got from her was worse than when I let an untrained friend give me a clipper cut on a dare when I was a teenage. She had to have lied and made up her experience on a resume to get a job at Ulta because I know I'm not the only one that complained about her utter lack of skill.

The store manager changed my last appointment without asking me and adjusted the time to two hours earlier. He didn't ask if that time worked for me (which it didn't) he just changed it. He wasn't apologetic or considerate about it. It turns out Khim told him that my hair is "difficult" and that it takes longer than a Clipper Cut. I have short hair with a couple of cowlicks, it's not like I have a long flowing mane that needs precision work, I get a fade. Apparently a fade is too difficult for their "Master Stylist" (I found out her previous job was cutting hair for J.C. Penney).

If you're a guy that needs a good clean cut style, avoid Ulta at all costs. The target demographic is women and none of the stylists seem to know how to...

Dear Ulta Beauty Team,

I’ve shopped at Ulta many times and usually have great experiences, but unfortunately, my visit today was the worst I’ve had.

When I entered the store, I was greeted at the door, but the music was so loud I couldn’t even hear what the greeter was saying. I could tell it was a welcome, but the volume made it hard to engage.

While shopping, I wasn’t acknowledged by any of the other employees, despite several walking right past me. At one point, I asked an employee nearby if she worked there, as it wasn’t immediately clear. She confirmed that she did, and I mentioned how difficult it was to shop due to how loud the music was. She responded with an excuse about it needing to be kept at a certain level, but what bothered me most was that she then proceeded to speak about me over the headset to other employees, clearly referencing my comment about the music.

This was extremely unprofessional and made me feel uncomfortable. The music was genuinely overwhelming and made it difficult to concentrate on what I wanted to buy. I likely would have spent more time and money in the store if the environment had been more pleasant.

I hope you’ll take this feedback seriously and consider adjusting your music volume levels and providing additional customer service training...