Boss Drive-In — Restaurant in Seattle

Sadly, after coming here for years, I have to update my review. I recently had a terrible experience at Burger Boss. One that loses long time customers. I made an online order for burgers and milkshakes to share with my 5 year old after a great park session! I arrived at Burger Boss and, once the "estimated completion" time was up on the app, went up to collect my order.

I was first told, "We don't have an order for Jason." I showed them the confirmation and they went back to look again. Finally, they found an order receipt, asked me to confirm it was my order, which I did, and asked me to "give us 5 minutes." No problem!

2 mins later, they called me back up. "Someone already picked up your order." I was told.

That sucks! Still, here is my order confirmation, my online receipt and my ID to show you that I am actually me. $33 dollars even!

"Cancel the order." I was told. I can't! It's already through.

After a bit of back and forth, finally someone comes from the back. I don't know who this person was, he didn't introduce himself. He simply waved his hand at me in a "get lost" fashion and told me to "Call the company." What?? Again, I showed my receipt, ID, etc. Same response, "Call the company."

So, I did! I called multiple times. The first I was disconnected at best and hung up on at worst. The others, I have been told to call back later. I have emailed them through their website twice as well. No response.

Terrible experience. I have been going here for years. What the...

I order take out from Boss at least once a week. The food is always good and they have the best shakes around with probably 30 different flavors to choose from. I would normally give them 5 stars but my last order from them took 25 minutes longer than I was quoted and I had to ask multiple about my order without receiving much feedback as to what was going on. I think they might have thought it was an UberEATS order or something because it was relatively large and when I received it the bag had a seal on it saying tamper proof of something of the sort. That's what led me to believe they thought it was a Uber pickup. Also people who came up and ordered while I was waiting for my food (at least 3 different couples) received their food before me even though I had ordered online 20-30 minutes prior. It's only happened one time. I pointed out the difference between the time they said it would be ready and the time it was ready and they apologized and offered me something free so I grabbed a coke. I didn't throw a fit because I've worked in restaurants for over 20 years. I just wanted them to be aware of the time difference. Definitely a worthy place to...

Best burgers hands down. I moved to the area a few months ago and I just found this gem of a place that is only a few blocks away from my house. Their boss sauce is amazing. Almost reminds me of a fry sauce, but with some zest and a little bit of spice. Most of their hamburgers come with it (of course you can ask them to hold it if you're not into that) but I always get an extra cup of it to dip my burgers in. Their fries are great, again I dip those in boss sauce as well. Their onion rings are to die for. I got an Oreo milkshake and again, so much flavor. All of their food is made when you order it so it's always fresh. They have deep fried Oreos and also deep fried Mac and cheese bites. I have yet to try either one of them, but I definitely will and have a good feeling I will not be disappointed. I have been going a few times I week now since I found this spot and not once have I gotten food that I did not like or that was not fresh. They also have punch cards so after ten visits you get a discount on your food. I believe it's $5 off your next visit. Oh and the topper, did I mention that they are also very inexpensive! My to go to...