Galya Magic Time LLC — Attraction in Seven Hills

I was really excited about trying this salon, and at first, I was impressed by how beautiful and clean the place looks. I went there twice, and my first experience was okay. They definitely do a very thorough job when it comes to cleaning the nails, and the salon itself is modern and welcoming. But my second visit was very upsetting. I spent over five hours there, and while I was still at the salon, I noticed that my toenails didn’t look right. I showed them, and instead of redoing the work properly, they just gave me $10 off. At the time I thought maybe it was fine, but as soon as I got home and really looked at my feet, I was shocked by how bad they looked. The polish seemed old or expired, and the finish was nothing like what I expected. After so much time and money, my feet looked worse than before. I even sent a picture to the owner, Galya, to explain the issue. At first, she said they could fix it, which gave me some hope. But when I texted her to ask when I could come back, she completely avoided giving me a time and instead sent me unrelated messages. I felt ignored and very disappointed that my problem wasn’t taken seriously or handled professionally. Another thing I couldn’t help but notice is that most of the staff mainly speak Russian, and during both visits I heard them gossiping in their own language, which made me uncomfortable. I also saw this mentioned in other reviews, so it’s clearly something other customers noticed too. Overall, I think this salon has potential because it’s beautiful inside and their cleaning process is detailed, but for the price they charge, the service and professionalism should be much higher. Sadly, my personal experience left me very unhappy, and I don’t think I would come back unless they make major improvements in how they treat and communicate with customers.

Update:

After my visit, I simply left an honest review about my experience I never asked for or mentioned a refund. However, instead of accepting feedback in a professional way, the owner called me after my review and began blaming me, making me feel as if I was being accused of something. Later, I even started receiving messages on Instagram, which made the situation worse and felt very unprofessional. The refund you mentioned in your response was never requested by me. Presenting it this way publicly makes me look cheap, which I do not accept. A professional business should address feedback with respect and focus on improving their service, not by trying to discredit or embarrass a client. As for the issue of gossip, I only mentioned it because I personally heard from Galya inappropriate comments in Russian during my visit. I even heard disrespectful words used about another woman who didn’t tip, which made me uncomfortable. When I later mentioned that I also understand Russian, one of the staff was visibly shocked. This is not the kind of atmosphere a client should feel in a professional salon. I never asked for a refund that’s not me. What really matters is how disrespectful and humiliating you acted. Funny how you seem more concerned about money than manners, especially considering the very bad words you said in Russian about the woman who didn’t leave a tip and you didn’t even know I understand Russian. I have the right to share what bothered me during my experience without being harassed afterward. A respectful business takes criticism as an opportunity to grow, not as a reason to attack or blame the customer. That is harassment, not customer service. Instead of attacking clients, you should focus on improving your service.

Also: The message Galya sent was demeaning, and I absolutely do not accept it.

‘I hope this step appeared professional enough to you and made you satisfied. I have also...

Didn’t realize this was a waterless pedicure (aka Russian pedicure) where they use the drill to do your cuticle work and buffing of feet. Zero massage. No lotion—except a tiny bit on top of feet AFTER nail polish was applied—and some oil on ONE foot (but not the other foot?) before buffing with drill. No exfoliation of legs. Not even a hot towel before polishing. It is not a relaxing spa service. Very cutely decorated inside though with some nice touches like a little candy with your glass of water. Also a free cookie—not sure if that was just for the day or a permanent thing. The owner also is very sweet and knew I wasn’t thrilled so checked on me several times. The polish job was also quite good. Hence those factor into my 2 stars. I always hesitate to leave a poor review (especially as a former Aveda salon/spa owner I know how hard it is to own and run your own business) and poor reviews definitely hurt you. But after dry exfoliation on my feet with a drill my feet actually hurt with tender spots still they next day although they do feel smooth. I also had her stop the process early and did not let her use the drill for the cuticle work opting instead for manual cuticle work which was primarily done with a birchwood stick and emery board. Dry pedicures can be very unsafe especially if the tech is not highly proficient. Also too aggressive heel callus removal with liquid or manual exfoliants can actually make your callus come back thicker. Pedicure massage chairs are not handicap accessible and are on a high platform so not easy access for all. So I think people need to know the service they are getting—which isn’t clear from any descriptions online. Would NOT recommend for pedicures. Unless you are looking for a dry pedicure specifically. They may be great for acrylics/gels and lash extensions though which looks to be...

Careful when you’re booking… I was super excited to try this place, but wanted to vibe check before committing to a full set, so I only booked [week in advance] a simple manicure & polish ($30). I selected the last available Saturday slot, 8pm with Galya herself. My appointment was confirmed by the salon, and I had gotten multiple reminders, so I was heartbroken to see a text that my appointment had been CANCELED BY THEM LESS THAN 30 MINUTES BEFOREHAND. It’s a 35 minute drive from my home, and I was actively driving to the salon, only 10 minutes away at the time. Confused I called the salon, whoever answered didn’t give me their name but was aware they had just canceled my appointment. They clearly weren’t expecting me to call, because she then acted like she couldn’t hear me and the line was breaking up, before finally settling on saying “there’s no electricity”. I was in front of the salon at this point… which clearly had both electricity (lights on, signs on, etc) and other clients inside. I understand the cheaper service maybe wasn’t worth staying open for, but they could’ve denied my appointment earlier in the week, or even cancelled earlier that day, or bare minimum called me to reschedule. Overall, it felt highly unprofessional and super disappointing from a business I really...