Urban Air Trampoline and Adventure Park — Attraction in Short Pump

Our Saturday evening visit to Urban Air in Rockwood, Virginia, from 4 PM to 8 PM, proved to be a mixed bag of exhilarating moments overshadowed by significant drawbacks. While the park boasts an impressive array of attractions, including trampolines, zip lines, a ropes course, flipping bumper cars, rock climbing, a ball pit with a ninja course, laser tag, dodgeball, and an indoor playground for younger children, the overwhelming crowds and questionable safety measures significantly impacted our overall experience.

The sheer variety of activities initially promised an action-packed evening. My son, in particular, was thrilled by the flipping bumper cars, which offered a unique and exciting twist on a classic. The zip lines also stood out as a highlight, providing a brief but exhilarating thrill. However, these enjoyable moments were consistently punctuated by exceptionally long wait times for every single attraction. We managed to experience each activity only once during our four-hour visit, a testament to the sluggish pace of the lines. This constant queuing quickly became frustrating, especially for our group of two adults and three children, who began complaining about aching feet and backs from standing on the unforgiving concrete floors. The lack of any padding in the waiting areas is a significant oversight that detracts from the overall comfort of the experience.

The trampoline area itself was surprisingly small compared to other trampoline parks we've visited. With only an estimated 8-10 trampolines available, overcrowding was a major issue. This scarcity of jumping space led to chaotic situations with multiple people sharing individual trampoline boxes, raising concerns about potential collisions and injuries.

Safety protocols at some attractions also left us feeling uneasy. The ropes course and rock climbing activities were particularly concerning as participants were only required to wear socks and a harness. Having prior rock climbing experience, I was surprised by the absence of helmets and the lack of a double-check on the auto-belay system. Furthermore, there were no clear instructions provided on how to safely descend using the auto-belay. This resulted in numerous individuals hitting the walls on their descent and awkwardly rolling upon hitting the floor, highlighting a significant safety gap that needs immediate attention.

Even the ball pit with the ninja course, which was initially appealing, suffered from the same issue of long lines. To our disappointment, we were only permitted to attempt one of the four ninja course options before being required to rejoin the lengthy queue if we wished to try another.

It's unusual to encounter significant lines for standard trampoline park features like the trampoline area, dodgeball, and the ninja course. Typically, the abundance of trampolines helps to disperse the crowd. The fact that every attraction, including these usually less congested areas, had substantial wait times indicates that the park was likely operating at overcapacity.

Overall, while Urban Air offers a diverse range of engaging activities, our experience was significantly hampered by the excessive wait times for every attraction and concerning safety practices at the ropes course and rock climbing areas. While we enjoyed the individual activities as a one-time experience, the discomfort of standing on concrete floors for extended periods and the safety anxieties prevent me from recommending a return visit in its current state. Unless Urban Air implements improvements such as timed entry or reduced capacity to manage wait times and prioritizes enhanced safety measures, it's unlikely we will...

kind of long review

(1) upon entering there are two or three different lines, if you’re new there it’s confusing as to whether each line serves a different purpose. So that was kind of frustrating (2) waited 20 minutes in line just to be told that we would need to go to a different queue (which was close to the entrance) to sign a waiver before we could purchase our tickets at the first line. Thankfully the kiosk to sign the waiver also allows you to buy tickets there so we didn’t have to go back through the first line again for that, however we still had to go back and wait again so they could give us our wrist bands and “mandatory socks” which was frustrating. (3) the place is advertised as “ideal for all ages” but honestly… if you’re older than 15 or 16 this might not be super fun for you. A lot of the equipment/jungles and even the laser tag area is very small as if it was built for smaller kids. Even if you decide to engage in the activities, you’re probably gonna be the only one who’s taller that 4ft 9in on the equipment lol (4) I was invited to come along to baby sit, and although they do offer a 50% off discount for adults who are also paying for a child, there was no “spectator” tickets (meaning I’m not planning on using any of the equipment, just here to chaperone) but the only way to get a wrist band is to pay for a ticket, which even the CHEAPEST was still $27 PLUS the 3 or for dollars to buy the socks. (5) upon paying for a ticket and socks, there’s only one small “cubby” area to place shoes and bags, which was completely full. Not sure if it was we came on a Saturday but I noticed everyone else had opted to leave their shoes/bags etc at a nearby table. So, unless you have someone to volunteer to watch everyone’s belongings, your stuff is at a high risk to be stolen. Honestly it’s very hectic in there and all of the staff are either at the front desks, working the food concessions, or helping kids on equipment. So definitely don’t bring any valuables inside. (6) there ARE a lot of rules for playing (especially on things like the trampolines. Can’t have your phone, only one person at a time on each trampoline, etc) nobody was following the rules but again it was very packed that day so idk. wasn’t too concerned about it because for the most part I did notice most parents trying to watch their kids and make sure they didn’t get too rowdy at least.

overall seems like a very fun place for YOUNGER kids, would definitely have at least two adults if you’re bringing more than one kid because there’s so much going on. place was (mostly) clean and the kiddos had a great time so it was worth the overstimulation lol. main gripe is the “check...

Okay! My son and I were super excited to come here after months of advertisements hyping this place up. We met my son’s friends here for a fun day and we were all sadly disappointed. We were planning on purchasing a membership but when my 12 year old son said he is NEVER coming back to this place I can understand why. So I’m gonna give you guys my honest opinion: If you are coming here for the trampolines…DON’T! It’s a very tiny section to jump compared to all of the other, larger trampoline parks in the area and worst of all NO FLIPS ALLOWED! That’s right! They don’t allow flips which totally defeats the purpose of going to a trampoline park. There are other attractions but the lines for them are so long that you spend most of your play time waiting in them. There is no system whatsoever to move the kids through it quickly. The flip zone(bumper cars) and Laser Tag were the only fun parts of this place. The staff wasn’t welcoming or friendly and run behind you every time you step foot on an attraction to tell you to stop having fun. I understand monitoring for safety but the excessive policing was a bit much. I was jumping on the trampoline with my son and was asked to get off because only one person can jump per square. It’s like 500+ people in there and only like 14 squares of trampoline to jump. Are you kidding me. Also, they need a dedicated area for babies under 4. Their parents let them all run around unsupervised and I cringed as I saw a few little ones almost get their little necks broke trying to play with the big kids. Luckily, the older kids were super sweet and tried to look out for them but that’s not very fun is it when you have to babysit other people’s kids when you’re trying to play. I wouldn’t recommend a birthday here as you can imagine you wouldn’t have much play time and for the price point of $37 platinum admission per child, $4 socks per child, $7 for Locker Rental and $25 for family pizza meal, it’s just not worth it. Also, good luck with finding a parking space. Save your money and go to Skyzone, Surge, DEFY or Launch Trampoline Park where you can actually flip, play laser tag, arcade, eat and have a much...