C-A-L Ranch Stores — Attraction in Show Low

Before I write this review, this has nothing to do with the gun company or scope company, it was the staff in the gun section. My wife and myself went in last week to buy a new gun for hunting. We bought a Ruger American .30-06 with the Vortex crossfire II 3-9x40 scope, around $550, not bad. Had friends rave about this gun, since I had only owned savage and Remington in the past. Hired a guide for a bear hunt in unit 27. We drove 90 miles out and when we got there we fired the gun to make sure all was good and this is where the fun starts. Scope was not tightened down at all. Call Cal-ranch and tell them the problem. Drive 90 miles back and Glen behind the counter tells me it’s their store policy to not tighten down rifle scopes??Hhmm okay. Tell him I’ve never heard that in 20 years of buying guns but hey if it’s there policy okay. So he takes the scope of and base mounts. Puts them back on with loctite, laser bore sites it. We talk and tell them I’ll go to the range the next day and see what happens. Next day go out to the range and even after a laser bore site this thing is 2 feet off. I do my thing of getting the round on target at 50 yards. I get about an inch group at 50 yards just inside the bullseye. Move it to 100 yards and this thing is 8 inches off to the right. Shouldn’t be that bad of a difference in 50 yards. I take it back in that day, glen is there again, and I ask for a manager. I tell them this issue again and everyone is still shocked at how bad this is. They put a new scope on, exact some brand just a new one and I go try it again. At 50 yards it looks like buckshot from a shotgun but I’m shooting a .30-06, mind you I have fired 60 rounds through this gun by now. So I call them right away and talk to whoever it was, sorry can’t remeber who was there at 11 am on Monday the 11th of June 2018. He ask what all I was doing and gets a lovely attitude in his voice and of course I was upset myself at this point and tell them I’m tired of hearing what to do, cause everything they have told me isn’t working. it’s not working and just says well I can’t help you anymore and passes me off, thanks for the professionalism. So I call the corporate office. I talked with a gentleman named Randy and the first thing I ask him is, Is it your store policy to not tighten scopes down in your store. He responded with no delay. I’ve never hear that before. Now I’ve been lied to by someone, not sure who it is but I will never buy another gun from the BS I had to deal with from them. I really like that store and they do have a great selection of things, but this just put a taste in my mouth that will never leave. I’m not just some Joe smowh off the street who just shoots guns when he goes hunting. Im a combat vet and I was a firearms instructor for 5 years, I was in a lot longer than that and actually one of the classes I taught in the Marine Corps, was how to sight in your rifle. I’m just saying that so people there understand I had just half a clue what I was doing, but the way they act, no one should know what they know. I’m just really bummed that I have to right this review but I’m not gonna be treated like a...

Cheyenne Malone was very friendly and quick to help. I was standing in line waiting my turn to check out,she was busy performing her other duties and her register was not open at the time. There was only two registers open at the time, and both were busy helping customers. The one I was waiting for was occupied by an elderly lady. Cheyenne was expedient in her offer to help the associate if needed in the sale. The associate was able to perform the necessary task and Cheyennes help was unnecessary. At this point she seen me standing in line and immediately stopped what she was doing and opened her register for me. Upon approaching she immediately told me that she did not want me holding my items any longer than was necessary. She was very friendly, open and polite. Employees like her are the model all employees should be held against for customer service. I was very happy with her service and recommend she is given a raise...

Spent $80 on a new fishing rod and reel but the reel was broken. There was tension on the reel and it wasn't opened up but it popped open on a cast. Went and spoke to Mary who was about as helpful as a lollipop covered in dung and explained that she couldn't return or exchange it because the top was missing. The top wouldn't be missing if I was sold a functioning unit though. Catch 22. She said there was nothing she could do. When my girlfriend asked if there was anyone else we could speak to or if we should contact the manufacturer Mary accused my girlfriend of yelling. We knew we weren't going to receive any level of customer service. Bill was nice there, but Mary was flat out rude and useless. We won't be returning. In total we spent about $300 in the store today. You'd think she'd offer at least a discount on a new set which I told them I was interested in. Customer service at it's...