Subway — Restaurant in Show Low

On 5/6 I placed an online pickup order. It was for 2 subs and a pretzel. I was at work and my husband picked it up. I got home later that evening and asked my husband where the pretzel was. He didn't know there was one and it wasn't in the bag. He called the subway at 8:28 and told them about the pretzel. He said he could come in and grab it and they agreed. They are open until 9. My husband then left the house and drove all the way to subway and when he got there at 8:45pm they told them they shut the ovens off. They knew he was coming? They gave him a refund. My husband text me the situation and I called the store because I was honestly in shock they could be so rude to waste time like that. They could have just said they're going to close early and we would have went the next day. I asked the worker why he did that and he replied, "We waited an hour." I was at this point, super upset. Not only did you waste our time, gas, etc but now you're going to bold face lie to me. I was standing right next to my husband when he made the call. He then said, "With all do respect, we gave him a refund." I told him I was upset that he wasted our time and now lied to me. I then asked when the next manager was in and who I could call. He said, "I'm sorry you feel that way. I hope you have a delightful reset of your evening." And proceeded to hang up on me. I get it. I was a shift lead for subway for two years, customers can be difficult. I deal with even more difficult people daily. They could have premade the pretzel and THEN shut the ovens off? He confirmed he was coming but lying to me on top of it all was so blatantly disrespectful. I really hope to have some kind of conclusion to this ordeal because it was just very...

I placed it online order for the $6.99 sub of the day meal. I sent my boyfriend to pick it up. When he was picking up my order, he asked if I was supposed to get a drink and the male employee that was working told him no. My boyfriend came back with my sub and 2 cookies but no drink. I called the store and had to argue with the female employee that I was entitled to a drink. She finally said I could come pick it up. I went ahead and started eating the saltiest sandwich I have ever bit into in my life. Honestly, not sure.What happened there?This Subway is typically very good.I ate there 4 days ago and had 0 issues.I also went in, so maybe that was the difference. This is the first time I have ever ordered online. I ate one cookie and didn't think anything of it because I had bought the other cookie to give to my son and when I looked in the bag it looked as though there was a bite taken out of the cookie. maybe it was just broken but i'm not going to take that chance. Overall a horrible online ordering experience and I will not order online from subway again. I want to emphasize that they are typically really good and really professional and really nice when you go into the store but I guess when you're not there to watch them make the food there are no rules to...

Placed an order online for 1 6in. and 1 12 in. My bf went and picked them up and the bag had the sandwiches and chips like usual and the girl read the receipt back to him everything was right but then he gets home and its 2 6in. Subs. I called and explained what happened (while being passed from one teenager to the next because the 1st wasn't in the mood) and that we really didn't want to drive all the way back over for a 6in. can we do a voucher for another time since the girl admitted it was her fault, she accidentally read it wrong, the girl tells me she has to call her manager and she will call me back. Then she calls me and tells even though she told her manager it was her fault the only thing they can do is make the other half if we come get it tonight?! Are you kidding me?! The Manager Noel is a joke and so is their...