J R Fox Jewelers — Attraction in South Bend

My fiance and I bought a gemstone (moissanite) engagement ring from JR Fox in August of 2017. A week after we were engaged and I had the ring, a flaw was discovered in the ring. Specifically, the stone had chipped in about 5 places - as a very hard gemstone, this is not supposed to happen (and not so quickly, especially while I was taking extreme care with the ring). I took it to the location that we had purchased it from with all of our paperwork. The salesperson was so rude to me that I was nearly in tears by the time I left - the tone and content of what she said to me told me that since I had not purchased a diamond, that my issue was not worth their time. I asked to price out a fix for the problem, and the salesperson asked me why I would want to do that, since it would just happen again (because the stone was not a diamond). She refused any repairs on the ring, even though she inspected it and found the chips herself. This communicated to me that once JR Fox has a sale, they do not take proper care of their customers.

We later discovered that the distributor of the moissanite has a fantastic warranty program and we were able to get the issue fixed through them. Instead of walking me through that process and going through the options, the salesperson dismissed my issue as "something that will just happen" because the stone was not a diamond.

I was initially very pleased with how JR Fox worked with us on the design process and putting the final product together, but was extremely offended by the way I was treated once the sale...

I want to start out my review by stating that the ladies at the Ireland Rd location are absolutely amazing and have an incredibly high level of patience. I had the ultimate pleasure of working with Melissa and I absolutely love her. She is AMAZING. She’s personable, kind, understanding, communicative, and just has a fun personality. I felt like we shared the same personality in some areas and made my experience with her all the more fun! Long story short, I had been working with her since the “planning the engagement ring” stage with my now ex-fiancé. Unfortunately due to some issues, we broke up and the wedding was cancelled; however, Melissa worked hard to take care of the issues and separation of items with the engagement ring/wedding band (my ex and I each had ancestral items in the jewelry). Sadly, my now ex-fiancé has been giving these wonderful ladies some trouble through this messy break up and I am SO incredibly sorry for that. I wish there was more I could do. Thank you Melissa for your unwavering patience and happy attitude regardless of what you have been experiencing through this situation. I highly recommend a raise for this wonderful...

Jr Foxx on Ireland has exceeded our exceptions. My husband went here with his mom to pick out my engagement ring, with little direction from me. Nick (husband) gave them the ideas of what I was looking for, and he said they gave him a very good selection. The consultant also gave Nick some advice on when/where to propose because he was so nervous. She suggested doing it when doing something we normally do together, she told him her husband did it while cooking since they cook together all the time. Nick was so excited, he did it as soon as he got home. I have had 2 small diamonds fall out, and they replaced them and I had my ring back and cleaned within a few days. I wouldn't go ANYWHERE else but here for fine jewelry. So happy with the service and the selection. They also offer easy financing options as well. They answered all our questions, and were honest to make sure we didn't spend out of our...