Crumbl — Restaurant in South Bend

First off I want to say a huge huge props to all of the great staff members that were working on Monday. Not only are they amazing staff but they single-handedly prevented a time paradox from becoming reality, in which case the world as we know it would cease to exist. Now I enjoy being able to leave notes on the cookie box, and I always try to add something fun but these guys went above and beyond because their printer was down but that did not stop them as a matter of fact they took the time to write it all by hand and place it in the box for me. Now hear me out I know some of your people will say oh my God they put a piece of paper in your cookie box, yeah and I’m happy they did because that shows them going above and beyond.“plus they’re not your cookies anyway” but honestly will always be back thank you guys for saving the day and not letting the Lakehouse movie really exist. It was all just a dream but also go get your cookies here they’re awesome thank you staff! To the manager I hope you read this you should be very proud to have employees like that this day and age. And thank you for indulging me and my childish...

Terrible experience, waited in the car on a curbside order for 20 minutes. Went inside and the lady was clearly flustered and brushed me off. Didn’t ask my name, if i wanted to order, nothing. All I received was a “ we’re working as fast as we can. “ Cool no big deal. I wait inside for another FIFTEEN minutes. Watching the entire lobby clear out until someone finally asked who i was picking up for. When I said my name she looked at the counter moved 4 empty boxes and picked my order up to hand me. So 35-40 minutes on cookies that were cold and partially wrong. When I called back i was told it was a “ technical error “ and that i could receive “ a few free cookie coupons. “ Genuinely the worst experience ever. 4-5 workers = 40 minute wait, just for anyone wondering. Including the owner who seems to be active on these reviews. Genuinely, man, way to ruin my night. I hope every time you lay your head on your pillow it’s warm. that’s what you and your independently owned franchise...

I'm obsessed with Crumbl but seeing the shift lead/supervisor/manager...whoever it was, go from rolling out balls of cookie dough to touching the public kiosk screen WITHOUT REMOVING his gloves then proceeds to wipe THOSE SAME GLOVES on his dirty apron and causally digs his dirty contaminated gloved hands BACK into the container of cookie dough put me completely off from this location. Excuse my run on sentence but that's just unacceptable. It wasn't a teen either but a grown man who should know better while working with food. I know things aren't always sanitary behind the scenes but he didn't even attempt to be discreet about it. The employees saw it, didn't bat an eye and it makes me think what else they could be learning from their leadership team.

I know this was someone in charge because they had the authority to discount a customer's order when they're coupon...