Safe Haven Computers — Attraction in South Bound Brook

I live in South Bound Brook, NJ. To be clear, I did not know anything about Save Haven nor its people before I brought my computers to them in March of 2024. They're just a local business in my town that recently took over the space that had been a local pharmacy. I am giving 5 out of 5 stars for Vic, George and Tim at Safe Haven. Here's the condensed backstory:

I own two Dell desktops: an older OptiPlex 9010 with two standard hard drives and a much newer OptiPlex 7090 with two SSD hard drives. That's my primary machine and has 1,000s of files of my photography and my own music that I've recorded. Suddenly and without warning this machine would not boot. It was not recognizing the drives. Because the machine is much newer, my first call was to Dell Pro Support, who informed me the service plan had expired two weeks prior. They also did run some remote tests. They came up with all hardward passing tests and suggested I do a full reinstall. That's their easy go-to which would wipe out all my data. So I hung up, made an appointment with Geek Squad but then found Safe Haven. I called them, arranged to bring in my Dell and canceled Geek Squad. Best thing I could have done. The first thing George did was get into my drives to see if my files were OK. They were. He copied everything to keep it safe. Then they went to work figuring out what happened. I had the machine back within 3-4 business days at an excellent price and with excellent service.

I also brought in my 9010 which had both hard drives replaced and a new power supply. I had that one back in 1-2 business days, also at an excellent price and with excellent service.

Thanks guys, you are the...

One morning quite a few weeks ago I woke up to a catastrophic failure on my HP computer. It was obvious that something had "died" and that something turned out to be the hard drive (RIP). I reached out to a techie friend and he texted me the link to Safe Haven, encouraging me to go with a local company. After speaking with Vic, I brought the computer into the store and, although Vic was able to get it operating in safe mode, there didn't seem to be much sense in trying to fix it. Vic spent lots of time explaining the problem and cost. The solution, of course, was to replace it. Fortunately, Vic said he only sells two HP computers, which I was happy to hear because my dead computer was HP. The new computer arrived to the store a day later and George (another one of the great team at Safe Haven) got to work setting it up as well as moving all the files, etc. from my HP to the new one. It took a couple of days, which was actually a forced break from being so connected, which I enjoyed immensely. The new computer (HP Probook) is super fast and powerful. I see Vic on the street occasionally and he'll ask how it's going with the new HP. Not much to say, except quite well. You always hear about the advantage to buying local and my experience with Safe Haven is exactly why it makes sense to do so. Vic and George are friendly, professional, knowledgeable and never gave me any reason to think they weren't being 100% honest about everything. I don't know if I would have experienced that same level of integrity if I'd gone with one of the box store type repair services. I am so happy I went with these guys - they took a disaster and turned it into a most rewarding experience....

These guys help me out with my gaming PC. I was upgrading processors, but I couldn’t get it to work, having issue loading games over heating. So I took it to them. Gave them a call they explain some things over the phone what it could be. Being new to all this gaming pc stuff I couldn’t figure it out. Brought it in yesterday 1/4/23. They explained to me what the process was gonna be to figure out what was wrong. On top of that I had a million other questing about my pc they took the the time to explain to me what I wanted to know. They very informational about everything.And not pushy about anything bc I was looking to upgrade some other stuff on my pc and they were honest saying its not worth doing since I had a great set up. Which I thought was a good thing bc some places would try to sell you on something to make more money but that wasn’t the case. So after all that I left and they said they would give me a call in a few days and let me know about my PC. I got a call today at 12 PM. 1/5/23 saying I was all set. So I went there around 3:30 today. Explained everything they did and updated and got my new processor working I brought it home and hooked it up and everything works as it should better then it did b4 I took it to them. Very quick and professional I look forward to doing more business with them and already been in contact with Vic about building a 2nd pc. I would recommend these guys for sure....