They have helped many families in need, I have seen them do great work, but when I had someone return my phone call just about a question I had the woman who called me was very rude and bitter towards me. I was very polite and sweet as I always am and even spoke to her extra cheery because of how she was talking to me and treating me. I told her to have a blessed day at the end of the phone conversation, and she, in turn, hung up on me, telling me not to call them again. (All this, by the way, which I have saved on a recorded line)! Lesson I learned that day is just because someone is a person of God or even works at a church, doesn't mean they have the passion or even meet the criteria to work there! I am an ordained minister in another state, but I would love to work in a church here in Vermont, I have the passion, the love, the drive to help people and I do on my own every day! I would never speak down on anyone in the way that the woman who called me spoke down on me. It was also during the holidays, a time when we should be celebrating love, peace, hope, and togetherness! Just because you're Catholic doesn't mean you need to be miserable or rude! I got off the phone that day and was completely drained, I had to call my mother, and I just cried, telling her the way I was treated and the nastuness that I felt and experienced from another human being, especially one of faith!