South Euclid-Lyndhurst Branch — Attraction in South Euclid

I reviewed this library before but it seems to have been removed? Nice place. Child centered. But there is a woman that works up front, heavy set, long hair, super fair light skin, loud-ish voice, stoic, older mid age, sometimes wears glasses, about 5 foot 7 maybe who is so unkind. My son is rather docile and gentle for the most part. He was checking out books while I waited by the bathroom bench from afar and he asked her about some fines he had. She spoke to him in such a disrespectful belittling, elevated tone. A nearby patron took my son aside and told him to tell his parents about how this woman spoke to him and not to allow it again. At this point I intervened and told the clerk to remember these are children and to choose kindness to whomever she meets. She raised her voice at me and spoke to me just as nastily and hurtful as she did my young son about how he lacked understanding and apparently I did too. Whenever she’s at the desk, we avoid checking out with her or use self checkout as much as we can. I’ve lived in South euclid over 12 years and have been coming to this library since it opened. I had always had pleasant experiences at the old library on mayfield. But this woman is so rude and unkind. I know the after school children get rowdy sometimes but they’re children and we are adults. Further, we visited the library during school hours so the place was rather calm except a few toddlers in back. She is so unpleasant almost every time we are...

Some unhelpful female staff who don’t know what is nice anymore , when you thank them or share courtesies with them for whatever reason they completely forgot about the most appropriate or the nicest answer to your thank you is (you’re welcome) to make people feel that they are really welcomed but some rude unprofessional staff always say (no problem) that’s why there is no need to thank some rude people because they don’t have the nice answer for it , some rude staff are being an extra people for the library and they really need to stay home because they don’t have good knowledge and adequacy and professionalism to show and act to be helpful to provide good quality service for example (like print services) because some people need instructional assistance to figure out how things work out but at this library some skittish female staff don’t want to get involved with your business even if you give them a permission to do so to get a good quality service , I don’t prefer to come here anymore to avoid some riff raff who are lacked of nice culture to help new customers, this place like many other places in Cleveland have had...

I use libraries for its work space. I can't speak to customer service or what books, games, videos they have here.

Pros: Fast internet and all these tables have 4 three prong outlets in the middle of the table where you can easily charge up your laptop, phone, and whatever else you may want to charge up. There are many tables and there is a lot of natural sunlight into this library.

Con: The "study rooms" while superficially nice, are not at all sound proof. You can hear, clearly, every single word from the room next door. There might as well not be a wall. I had headphones on and music playing and I could still hear conversation from the next room.

In contrast, the library in Cleveland Heights on Lee Road also has study rooms but the Lee Road library study rooms are much more sound proof. While you can hear sound coming from the next room, you can't make out every single word the person is saying. Or, at the very least, you would have to try really hard to "spy" on...