I reviewed this library before but it seems to have been removed? Nice place. Child centered. But there is a woman that works up front, heavy set, long hair, super fair light skin, loud-ish voice, stoic, older mid age, sometimes wears glasses, about 5 foot 7 maybe who is so unkind. My son is rather docile and gentle for the most part. He was checking out books while I waited by the bathroom bench from afar and he asked her about some fines he had. She spoke to him in such a disrespectful belittling, elevated tone. A nearby patron took my son aside and told him to tell his parents about how this woman spoke to him and not to allow it again. At this point I intervened and told the clerk to remember these are children and to choose kindness to whomever she meets. She raised her voice at me and spoke to me just as nastily and hurtful as she did my young son about how he lacked understanding and apparently I did too. Whenever she’s at the desk, we avoid checking out with her or use self checkout as much as we can. I’ve lived in South euclid over 12 years and have been coming to this library since it opened. I had always had pleasant experiences at the old library on mayfield. But this woman is so rude and unkind. I know the after school children get rowdy sometimes but they’re children and we are adults. Further, we visited the library during school hours so the place was rather calm except a few toddlers in back. She is so unpleasant almost every time we are there. Hurtful.