Tempo | The Residences At Evergreen Walk — Attraction in South Windsor

Tempo Evergreen Walk might reveal itself as an upscale rental property, but it has been hell on earth in the past months. The management office is out of control and is not equipped to manage the facility successfully. It made sense that over the past 3 months, there have been 3 assistants that have left their positions. It was not until we signed the rental agreement that we became aware of the feedback from other renters, especially those that moved out. These current and past renters advised us not to pay attention to the positive reviews because many of them were ones that Tempo asked residents to complete. We have offered ample opportunity and daily communications to the local staff, the management company, and all those affiliated with this property for months, but they ignore the complaints. Jessica and the team know and have acknowledged that the rules are being broken daily, reaching beyond their control. They refuse to enforce the rules of NO SMOKING on the property, cleaning up after puppies, cleaning the common areas, and continuing the list. The Town of South Windsor Health Department and State of Connecticut Consumer Affairs advised us to stay on top of the management office/property management office to address/enforce their rules as Tempo is privately managed. They also advised us to keep communication in writing for records. There is constant smoking of all substances within the units. The smell penetrates through the walls and vents in every room. The facility looks beautiful outside, but they were poorly built, poorly managed, and not secure. We have reported the smoking incidents, which occur multiple times per day and throughout the night, and Tempo has done nothing to address the issue and enforce the rules. They mentioned that their attorney is addressing the problem, but it takes time, they continue to say without any details. It has been almost three months later, and no updates. Our clothes, closets, furniture, carpets, and personal assets are saturated with smoke. Less than one month of moving in, our apartment was flooded because Tempo refused to heat the other unoccupied apartment, which caused pipes to burst. Jessica was not forthcoming with the details until we hired an external Plummer to assess from within the unit. It took a month for them to fix the issue while our belongings were still inside the apartment.

We have small children in the apartment, and they are up in the middle of the night crying out that they cannot breathe due to the smoke coming through the vents. We have tried to close the vents in each room and made modifications, but the smell comes in no matter what. If your children or anyone in your family has allergies or uses a medical device, STAY AWAY IMMEDIATELY.

Tempo advertises that the property is a SMOKE-FREE campus, and it is NOT. Tempo announces that there is SECURITY monitoring the building, and there is NONE. We found that our garage remains open because the management office has access to the garage. Avoid walking on the lawn as dog feces are likely on your shoes. We pay approximately $2,800 each month, which is not worth it. We have had guests in the apartment witness the condition, and they are appalled with the evidence of the smoke. The realtors of South Windsor do not recommend Tempo because it has been a constant issue for buyers and sellers. We are in-between homes and work daily to locate a new home/rental until our building is completed.

Please do yourself a favor and do thorough background work before you ever think to rent here. We wished we had listened to our gut before moving here after the sale of our last home. If there were an option of NO stars or negative stars, that would be the rating. We believe that everyone deserves a second or third chance to rectify the issues, but Tempo has received over 30+ opportunities to review our communications. We will add...

We are considering renting an apartment and although this was on the upper arm of what we were looking to pay ($2,170 per month) we wanted to look at the property as we expected with that price tag,the service, property and amenities would be amazing.

I made an appointment to come in on Sunday. When I arrived, the girl at the leasing office barely acknowledged my presence and said in a monotone voice” how can I help you?” (While barely looking away from her computer screen.) As a note I was the only one in the office so they were not busy.

I explained that we had an appointment to look at a two bedroom unit. She got the keys for the unit, and walked about 10 paces ahead of us to the building where the unit was.

Now, I should mention that I toured another property about half an hour before this one. And there, it is less money, and they were more than gracious and were pointing out all of the property amenities during the tour. It was over 90° that day, she did not offer us any water or anything, just left us sprinting after her to get to this property. Also, no smile or anything. I would assume that they are trying to entice people to rent there which is surprising, because if this is how they treat people who haven’t signed a contract, I really have no interest in finding out how they treat people who have signed a contract.

The apartment did seem nice, but it was the largest of the two bedrooms and they did not have any of the smaller two bedroom units available to see.

Pricewise, I think $2170 is a lot of money to pay, especially since the unit that we toured was facing the woods , however most of the buildings presently renting are facing construction - or other units. The unit was nice, but I was not blown away.

She started walking back to the main building, again, 10 paces ahead of us-making no conversation, and at that point we didn’t know if we should just return to our car? We followed her back to the leasing office where I assumed she would show us the pool area, fitness center etc but she did none of that. She just gave us the pricing schedule and sent us on our way.

We would have considered this property because of the location, but this was certainly not how I expected to be greeted/toured when considering what is supposed to be a “ luxury apartment home” lease...

While Tempo does have nice apartments, I WOULD NOT recommend you move here. For the money, they charge it is not worth it. They are not keeping up to date with the apartments since they built them which you would assume for a brand-new place. The main issue when I lived here were the residents and the leasing staff. Many of the residents had children that would like to throw rocks at people’s cars damaging them. The leasing office would not do anything about the issue and I never felt comfortable leaving my car in the parking lot. Additionally, there were multiple instances where wheels were stolen off cars at night, leaving the cars on the ground. Guest parking was non-existent and no matter if you have a one or two bedroom you only get one parking spot. On top of it they charged $250 per month for a garage which was on the other side of the property. The other major problem was the leasing staff, which was constantly rude, disrespectful, and condescending. The main issue with Tempo was when I decided to move out. Immediately after I told the office I was leaving they had a terrible attitude with me anytime I needed to talk to them or get a package. I talked to the leasing manager and told her that if someone did not take my lease during my last month and they could not pro-rate the month I would keep the keys for the entire month. Jessica, the leasing manager agreed. When it came time to pay rent for that month she went back on her word and tried to make me pay for the entire month even though she had someone else moving in. Essentially, she wanted me to pay for the apartment while they were flipping it for the next tenant which is ridiculous. When it came time for the lease end inspection the manager brought a black light into the apartment and looked all over the apartment with a black light – a process they did not do when I moved in. The manager found a stain on the apartment which could have been there when I moved in since she did not black light it when I moved in. The manager charged me to replace the entire carpet over a stain that could have potentially been cleaned. They also tried to charge me for damage to the wood under the sink from THEIR sink that leaked. Overall, a terrible experience once I told the office I...