Spectrum Store — Attraction in Southern Pines

What a surprise - when I went to return my equipment - the retail person stopped me in my tracks when entering the store to tell me I have to go next door and drop off my equipment at the UPS store and that my receipt and to call the phone number to cancel my service. That went smoothly but had to wait in line at the UPS store to be served. They took it no questions asked. Good process but how was I to know of this process? The phone call was where it went south - 15 minutes for the rep to get all the info together. What was most insulting was she “had” to make me an offer even though I explained to her that I already dropped off my equipment and had made my decision to go elsewhere. She asked me why i went “elsewhere” and I finally told her I went with a Fiber Optic provider due to lower cost and higher speeds. What a kick in the butt to hear I could get a better offer when I’ve been a Spectrum Customer for over 30 years and could never get a “better” offer. She said she had to make the offer as part of the cancellation process! What a bad business model - it takes a cancellation to get a better offer?! She said Spectrum was working on lower cost and quicker speeds! Well too late Spectrum. Bye bye cable hello...

Terrible customer service from Spectrum cable TV. I was instructed online to first call to cancel my service before turning in equipment. I called, cancelled my service and I was told to make an appointment to turn in my equipment and pay my final bill at the local Spectrum store. I did so and checked in 5 minutes early. Only one attendant was meeting with customers; five attendant desks were unmanned. After waiting 15 minutes, My name was called. The attendant told me the equipment had to be dropped off at the UPS Store and the bill had to be paid at the electronic kiosk in the store. Neither service could be obtained at the counter with a real person. So why was I first told to make an appointment and turn the equipment in at the store? The UPS drop off next door to the Spectrum store worked well, but the kiosk would not accept payment because my account was cancelled before I went to the store, which is what the website instructions say to do. Terrible process! I cancelled cable tv in favor of streaming because my cable bill has increased by over 30% in the past year. It is outrageous! High cost and terrible customer service are two great reasons to drop Spectrum cable tv and switch...

YOUR MANAGER STRAIGHT LIED TO MY FACE! I HATE THAT I LIVE IN A RURAL AREA AND THAT SPECTRUM INTERNET IS BASICALLY MY ONLY OPTION RIGHT NOW. I WENT TO THIS STORE BASICALLY BEGGING FOR HELP BECAUSE I'VE HAD SPECTRUM FOR OVER A YEAR AT MY CURRENT RESIDENCE AND I HAVE CONTINUED TO HAVE INTERMEDIATE INTERNET FOR MONTHS AND MONTHS NOW! HOWEVER I STILL HAVE TO PAY 142 FREAKING DOLLARS EVERY MONTH FOR S* SERVICE! CUSTOMER SERVICE TOLD ME TO BRING MY MODEM TO THIS LOCATION AND SWITCH IT OUT FOR A NEW ONE AND THAT IT WOULD FIX MY INTERNET. I DID THIS AND THE MANAGER SAID THAT HE WOULD ALSO CALL ME WITHIN A FEW DAYS ABOUT A NEW TICKET HE PUT IN TO HAVE MY ACCOUNT LOOKED OVE BY UPPER MANAGEMENT. HE LIED TO ME AND HE NEVER CALLED ME BACK, HE DID NOT PUT IN A TICKET BECAUSE WHEN I HAD TO FOLLOW UP TWO WEEKS LATER I WAS TOLD THAT NOTHING HAD BEEN DONE AT THAT STORE. ABSOLUTELY NOTHING WAS RESOLVED AND I HAVE STILL CONTINUED TO HAVE...