MEGAPLAY — Attraction in Spring Lake

So the 1st time we went to Mega Play we fell in love with it! We thought we finally found a place where kids of all ages could have fun safely. The play areas were closely monitored by "coaches" (staff that work there). If someone wasn't obeying the rules or doing something unsafe the staff would address the issue and if need be get the parent(s) involved. We found a place to go where my daughter and her friends could play and not get knocked down by big kids. They have an area for only toddlers 3yrs and younger (wearing red bands) can play. There are even these really awesome swings for the toddlers.

The last 3 times we went we have been very disappointed and dissatisfied with the staff and even the parents there. (Yes, parents need to supervise their children here this is not a daycare.) However the staff is no longer concerned with the safety of the children.

The last 3 times we have been I have had to tell kids with red bands to not play in the toddler area.

There was no staff monitoring the swings, toddler area, slides or blow up attractions. I had to ask staff to come and monitor the area. Asked them if the swings, carousel were broken. The staff was not aware that they were off. I was informed that when too many kids get on or big kids get on they automatically shut off because they are designed for toddlers. They were going to leave them off. I asked if they could turn them on so that the toddlers could play. Reluctantly they were turned on and the areas continued to be unmonitored by staff. Later the swings shut of again. When I asked if they could be turned back on for my daughter to play I was told that they were broken. I was told that they attempted to turn them back on already. (Well that's great now the toddlers have no swings to play on and the toddler area is a bit over crowded due to that fact.) I asked Coach V. (Vanessa) why the normal areas were no longer being monitored. She said that since there were bday parties going On that they didn't have enough staff to monitor the areas. I expressed my concerns that maybe there should be more staff on duty then. She instructed someone to monitor the play area.

This young lady then stood by the swings against the wall doing and saying nothing. Instead of monitoring for saftey she then tied the swings off so not even the toddlers could play with it. I waited a bit bland she continued to stand there and do/say nothing.

I went to the manager again and asked about the swings/monitor. She advised me that she sent a staff member to go monitor the area. She was not aware that the swings had been tied. They then untied them opened up the office and turned the swings on. Hmm, it's funny how all the sudden they are working and not broken. (If they were really broken would they of u tied the swings prior to attempting to turn them on again?!) Not sure, but anyways.

Now the swings are working and guess what... no staff member is there to monitor the swings or play areas.

If I counted correctly there were 2 working the bday parties, a door person, the manager and 2-3 people behind the counter. No designated person to control the crowd, children/monitor for safety.

While were were there they was one announcement made reminding people of the rules.

Ohh and on top of the fact that sooooo many big kids were in the toddler area. There were also big kids on the blow ups jumping over the walls. They could of easily landed on a smaller kid.

I would also like to add that the bathrooms were nasty and needed to be restocked. The diaper pail was over flowing and the toilet paper was on the floor rather than in the dispenser.

I did express my concerns very clearly that its pretty sad that the staff wasnt there doing their job and the reason the swings kept "breaking" was because no one was doing their job. The staff was completely oblivious to what was going on in the building unless it involved the counter or the bday party rooms. We were ther . Little over 2 hours and not once did I see a staff member inforce the rules.

On a good note, the pizza...

This was my first time taking my child to an indoor playground like this so I tried to do some research beforehand on the website. I saw that you could book online and it stated that “All Play Times must be booked in advance to guarantee availability.”. When I looked at the time slot I wanted there were over 100 slots still available so I figured we would just pay when we got there. We got there a little early and the door was locked so we rang the bell. A worker came out and asked if we had booked online and we told them we hadn’t. They told us that booking online was preferred and the next session didn’t start for another 10 mins and that we would need to wait outside while they finished sanitizing. This was annoying but whatever. Once we get inside the worker goes on this extended, condescending lecture about how we need to book online but they will make an exception this time. Mind you there were maybe 10 other kids there and no where near capacity. They then proceeded to ask if I was going to pay for my 6 week old infant if they were going to play (clearly not). We finally get in and ALL of the slides are basically impossible to go down with so much friction that it is burning your skin. It was very clear that this was from built up grim as you could just feel it as you went down (so much for sanitation). The last straw was when I was watching one of the kids play and noticed that at the top level of the play gym they were playing in a large Rubbermaid filled with water. It was underneath an air vent catching water that was leaking out. All they had was a caution sign in front of the bin (which clearly kids do not care about and half of them can’t even read anyways) and didn’t make any parents aware of the issue before starting to play. This is a huge safety issue and my child ended up with their socks and butt sopping wet. When I mentioned this to the worker all they said was “oh yeah that’s not safe, I’ll talk to my manager about it”. Nothing was done about it in the time that we were there. Needless to say, the staff is rude, they are unreasonably strict with their rules, and it certainly was not clean. I am not usually the one to write negative reviews but it was such a poor experience and we will definitely not...

I took my five-year-old to play at this location and left frustrated trying to explain to her, why she is not allowed to do what other children are doing. Older children are not allowed to play in the 3 below area or kid swings. I watched an older child continuously play in the toddler and swing area. My daughter was confused, because she did not understand why she could not play in the area, but the other child could. I explained to her that the area was for younger children.

As I watched him continuously play in the area, I finally shrugged my shoulders and told her to go play. I kid you not, within 10 minutes of her playing in the area, an employee comes over the speaker and tells everybody that the area is meant for kids 3 and younger. The boys mother tells him to get out of the area, and I tell my daughter the same. Within 15 minutes he was right back in the toddler area, and nothing was said. I walked up to the employee and told her if older kids are allowed to play in the area, then I am not going to stop my daughter from doing the same. The employee stated that there are signs posted everywhere and parents know this. I told her I understood that, but my child does not understand why she is being made to be the only one to abide by the rules.

What I assume was the manager came, and I told her the same thing. She explained to me the parent had been told three times that her child was to old to play in the area, and that the owner was on the way. A woman did come in but nothing was said to the child or parent. If that was the owner, I believe she was already scheduled to come in and it had nothing to do with the rules not being followed. Our session ended at 3 and it was 2:36 when we left. At this point the older child had spent the majority of his time in the toddler area and was still in there when we left.

I resented trying to teach my daughter about biases, without directly saying what that bias was. It bothered me that my child was trying to figure out why she was bad, and couldnt play with the little boy in the toddler area. I shouldve made the employees explain to her, why it was important for her to follow the rules...