Hannoush Jewelers — Attraction in Springfield

We booked an appointment to look at some jewelry we had to appraise and sell. It says on their website that is what they offer. We walked in to an older lady giving us an angry look and a man behind the counter. I explain that I booked an appointment and what we were here for and he said "No, we can't do that" then he turns around and says "Oh, we can do it but we would charge you $300 for it." Nowhere on their website that it states that. Then he glances over for 2 seconds and looks at them and says " It's no good, stuff is custom" or something like that Thick accent I say well there's gold in here too and he's like "Oh, well it's too much work" They made us feel unwanted and were extremely rude. The other workers just stared at us in a nasty way. A completely unwelcoming place. I ended up walking out and he says "Come back when you find the gold in here" They just didn't want to be bothered looking at the items. I don't understand all the positive reviews, I will certainly not go here ever again. Terrible experience & Complete...

My fiancé recently went to Hannoush Jeweler’s to find my engagement ring, and I couldn’t be more in love—with both the ring and the experience he had there! The ring is absolutely stunning—exactly my style, beautifully crafted, and clearly chosen with care and expert guidance.

He told me the customer service was exceptional from the moment he walked in. The staff was kind, knowledgeable, and genuinely helpful throughout the entire process. They took the time to understand what he was looking for, answered all his questions, and made the entire experience stress-free and enjoyable.

It means so much knowing that such an important part of our journey was made special by people who truly care about their work and their customers. We’ll definitely be coming back for our wedding bands and future pieces....

The sales associate was great at getting a good deal on a replacement wedding band. Unfortunately after our purchase the customer service suffered. The item was delayed three times. This was no fault of the company, as manufacturers are in control of that. However, the store was horrible at updating. We had to keep calling to ask about the item and where it was. They never called us directly to let us know the item was delayed. Again, not their fault on the delay, but they aren’t good at informing their customers when there is a hold of up on their items. Thankfully we never drove to the store expecting it to be there and would always call ahead, but we shouldn’t have had to do that and they should have kept us better appraised of where...