Marshalls — Local services in Springfield

This used to be my go-to Marshalls, but not as of now. I went in and purchased three items yesterday, and two of them we're not put in my bag. I did not notice this until I got home almost 25 min later. I called the store, was put on hold for over 20 minutes. 20 minutes! I then hung up, called back, only to receive a huff from someone who put me on hold again. Someone picked up and I told her that two of my items we're not bagged and still there at the register. She informed me the person was a trainee and that there was no items there. I explained how someone else took my larger item from him and put it in a larger bag and they we're probably still in the smaller one. She was huffy and said they would have to check the cameras and could I come down with a receipt in the morning. I stated no, I work and I dont understand why my items arent sitting there still, from 20 min ago. I was not happy how this was handled and will not be returning. You can keep my...

I would like to thank all the staff who helped me so much yesterday when I was crying and having a panic attack because I lost my keys. there must have been about six or seven staff who went up and down all the aisles that I told them I was in and looked for my keys except for they didn't go to the Chinese restaurant which in reality that's where my keys were because that's where my daughter and I went before that and five below I am so sorry to all the staff for being crazy but I do appreciate all the help they did for me without making fun of me looking like an idiot thank you so much I appreciate all your help You were the best I wish you were all a very Merry Christmas and hope that no other crazy people like me come in the store and make you look all over the place for something that wasn't even there in the...

I tried paying with my TJmaxx card on my phone and at first Nemia (not sure how you spell it) stated that I could not pay like that then I stated I have done it in the past but if you cannot figure it out it’s ok I will use a different form of payment she replied with “so you are telling me I am not trying” when in fact I did not say that. I was trying to be easier on her since she seemed like she was having a difficult time trying to figure it out. She was rude and disrespectful to the point where the original cashier apologized for her! - not good customer service. She should not work there. I will be sure to not go back to...