Mercy Hospital Springfield — Attraction in Springfield

After our VBAC experience on June 23rd, I strongly believe that world's safest place is situated in 1235 E Cherokee street, Springfield, will never forget the love and compassion of the Angels in this place. Long story in short, I had to drive my wife with striking contractions and 4 year daughter to Springfield at midnight 1 am from Rolla last week. Though we were consulting at Mercy , Lebanon, and since our birth plan was to get a VBAC , we were suggestes to get admitted at Springfield immediately as her water broke. When we reached at 2 am Sunday morning two smiling faces at the labour triage reception welcomed us with all smile. Since we are from India and not used to the systemmy wife was worried about how to manage because all are unknown to us. But starting from the reception everyone made us feel like a family and someone who is of close relation. We were comforted by a nurse Danille at the triage who was super cool to ease my wife's panic mode (picture attached). On the other hand, Danille was monitoring and taking all efforts to make her prepare for the VBAC until she handed over my wife to the next nurse. ( Wondering how calm and alert these angels are)😇😇

Soon we were admitted to the Labor & Delivery and my wife was monitored by Brittnie Riesman, around 7 am. Inspite of weekend and many deliveries going on, all the staffs were running around calm and composed. I would say Brittnie Riesman is not a human being,she is an angel. In India, nurses are called as sisters, but I would say Brittnie is an ambassador of Sister of mercy. My wife mentioned she got the treatment which a celebrity would get in India My wife couldn't tolerate the pain as contractions progressed and she asked for epidural, even that Brittnie made sure she would get it as early as possible It was Brittnie with her positive attitude, smiling and radiant face, kept up our spirits to go ahead with VBAC Brittnie Riesman stood with her and was continuously rejuvenating our hope towards VBAC.

We admire how knowledgeable all the nurses at the L &D are. I was requested to be wait outside to accompany of my 4 year old daughter. I and my 4 year old daughter Alice came out from the labor room at 10 am. Whenever the contractions striked she fought shoulder to shoulder with my wife by encouraging her changing positions , counting on pushes, monitoring vitals, multi tasking yet calm. Since it was almost 3 hours I gave up and was worrying that she was soon going to end up to C Section which she would hate as every women does. However, Brittnie's warrious sound made me to think the war was not yet over. At 1.30 pm, I and Alice heard the baby's (Charlize Lily Vivi ) cry. My wife has successfully done VBAC with the massive hand of Brittnie and the Doctor at the Labor & Delivery (pictures attached). It is not possible to fight more than 3 hours without pause, big hats off to the wonderful team. In-between these multi tasking Brittnie became my wife's delivery photographer, capturing every moment of labor, which we will cherish forever. She made our day special. The staffs, volenteers, nurses and doctors are awesome at the Mercy. Especially the postpartum recovery nurses Hannah,Rylan , Wendi ,Karla, Lauren and the aids who attended us ( picture attached) also many whose names I couldn't recall. treating my wife with utmost care and compassion, which I could never expect in my country. They made us to feel that we were in heaven and not in a hospital. As a Christian, I don't believe in rebirth, but after visiting The Mercy hospital in Springfield I reckon that the Sisters of Mercy nuns are reborn as nurses here. We will cherish these experience at Mercy ever as our daughter Charlize Lily grows.

Unrelenting kindness towards the weak and afflicted is mercy

M. Meek E. Elegance R. Reliable C. Care Y. Yieldable that you are ...

'Be merciful , just as your father is...

I'm choosing 3 stars because the beginning of my experience was not even worthy of 1 star, while the experience I had during surgery and beyond deserves 5 stars. When I arrived early in the morning on that Friday, my first two interactions with Mercy employees were not good. First, the front desk staff that checked me in at the registration desk were rude. She acted very much like she didn't want to be there in the first place, and then when I told her I could not pay the entire amount for my surgery because I knew for a fact it had been processed incorrectly with my insurance, she scoffed at me and said "well you'll have to pay something". I offered $25, and she looked annoyed at me and said "guess that works". She ran my card and then pointed to a guy standing next to the desk and said "you'll follow him up"; her tone was horrible. I understand it was early, but I could tell she did not like her job and she did not have compassion for people coming in about to have surgeries. I got to the surgery waiting room and was already frustrated with that interaction, but then was called up to the desk and my next interaction with Mercy staff was worse. The woman that called me up was sitting sideways on the check-in desk, scrolling on a phone, did not look up at me when she asked "you Sarah?". I said yes, she asked for my DOB, still not looking at me, and then started asking about my appointment. She finally stood up and asked if I had any piercings, I was showing her that I had a few and had already discussed signing the waiver when I talked to pre-admission, and she waived her hand in my face, started to walk away and said "NOPE! They'll all have to come out!". She was so rude, and at that point because of my nerves, I broke down. I started crying and told her both her and the girl I had just interacted with downstairs were so rude, and if they do not have compassion for people coming to their hospital for a surgery they had no business working in healthcare. I looked back at my fiance because I was worried I might have been overreacting, but I could tell he was just as frustrated with both our first initial interactions and was trying not to speak out of frustration himself. I told the woman that if this was going to be my experience with my surgery then I wasn't going to to my surgery if I was going to be treated like this. She immediately dropped her attitude and kept profusely apologizing. I was so embarrassed because I was crying and my feelings were so hurt. She kept apologizing and walked us to my room. Her whole demeanour changed, and she showed my my robe and how I would need to wear it. Throughout the rest of the time she spent with me, she kept apologizing and looked embarrassed herself for the way she had acted. Even my fiancé commented the same. After she left, Kim W. came in, and she was just the breath of fresh air we needed. I was still upset and crying. I told her my first two interactions with Mercy staff were poor, but did not go into great detail, just enough so she knew that I was not prepared to stay if it continued to be that way. Kim was amazing. She calmed me down, not only from the interactions but because I was already nervous about surgery and being poked with needles and being put under anaesthesia. The rest of my experience was great. Kim continued to be awesome throughout my whole time under her care. The rest of the nurses, anaesthesia, and doctors we interacted with the remainder of the time were the epitome of what I would think would be expected for HEALTHCARE PROFESSIONALS! Kudos to them, and shame on the first two women I had to interact with - they should reconsider their choice in healthcare if they continue to have attitudes and...

Worst hospital I’ve ever been to. My wife was about 13 weeks pregnant when she was bleeding from her urine. We messaged our OB through the portal and didn’t get a reply until 2 days later. The OB was too busy to see us so she just sent us to the ER. My wife is already a high risk pregnancy because she miscarried and our first born had fetal growth restriction. Spent 8 hours in the ER just to get antibiotics. Went to 3 different rooms, they were all disgusting. They do not clean the rooms here. The rooms had dirty blankets on the floor, used bandaids, dirt, dried blood, medicine caps, and left over wipes on the table. Took an hour and a half just for them to bring me my medication after signing the discharge paperwork. This place is a joke.

The worst part was we got the test updates on our portal while in the waiting room. All we needed was antibiotics. Therefore, we asked if we could be discharged from the waiting room to keep from being charged for a room and seeing a doctor when we didn’t need to. Yet, they made us wait to go into a room just to keep us in there for 2 hours and for the doctor to come in for 30 seconds to tell us what we already knew. They charged us an ER room quite literally just to discharge us when we could’ve gone home. Ended up being $2,000 after insurance. You’d think this place would be a bit cleaner or a little more attentive for such a ridiculous price.

Update** September 2025: We do not feel safe or taken care of whatsoever. The OB never looks at my wife’s body (prenatal visits) or ask her questions during the visits. She just says “okay, anything new?” Doesn’t look at my wife’s belly, body, asks questions, nothing. Our previous doctor for our first born would almost perform a physical on my wife when she was pregnant. Then when we look at the portal after the visits, it says the OB asked us all these questions: “the patient denies to be feeling…. “The patient said no to…..” etc. When she never asked any of those questions. She’s just checking off boxes.

Now my wife is 20 weeks pregnant and had her 20 week ultra sound exam scheduled for Monday (09/08). I was with her at the front desk when she scheduled it. She just found out by checking her calendar that they cancelled the exam without calling her or letting her know. A very important anatomy ultrasound where they officially check the sex, look at the brain, heart, etc. When she called to ask about it they said they can’t reschedule it because they are “short staffed.” Then they said she never had one scheduled which is just a lie. It seems like you guys are always short staffed to provide any real care. What happens if there’s another major emergency? It will take another 2 days to get a reply then be sent to the ER to wait for 8 hours to get no real attentive care, misinformation, and horrible treatment. Then a huge bill because that’s all they really care about. Not to mentioned we have secondary insurance and they always happen to never run our bills through secondary. We always get bills in the mail then have to call them atleast twice per week to tell them to run it through our secondary. We say the bill as outstanding in the portal then called to run it through our secondary, they said we have to call our insurance because they denied it, but then when we called them the next day without calling our insurance the bill says pending. So obviously someone fixed it and lied to save their skin. Doctors lie about their charts, are too busy to get back to you when you have an emergency, lie about insurance, lie about appointments, provide misinformation about diagnosis, are too “short staffed” 24/7 to provide any real care, don’t keep their rooms clean, but they love to...