ThriftWise Resale Store - Stafford | Fort Bend Women’s Center — Attraction in Stafford

I’ve been shopping here for a long time and today was the worst experience I had ever got. I came in early when they 1st opened and saw some silver cups behind the register and told the manager I wanted to buy them. I wanted to do more shopping around the store and they wouldn’t let me walk around with item’s that was behind the register so I told them that I will pay for them after I was done with shopping in the store. Thirty minutes later when I was done around the store and went to the register to pay for my silver cups this old Spanish lady told me that she had sold them to another customer. I couldn’t believe it, this same old Spanish cashier was there thirty minutes earlier when I told her and her manager that I was paying for them. This same old cashier was very rude to me when I asked her what happened to my cups, instead of holding my cups for me and she was the cashier that sold my cups she copped an attitude, raised her voice and spoke to me like a person who never had a elementary education. This is no way to talk to a customer and this same old woman should not be allowed to work when dealing with repeat shopping customers. She is not good for a business that promotes helping women when she herself is the type of woman I would never want to help. This woman and employee is very very bad for Penny Wise and it’s sister stores because I will never spend another penny at any Penny Wise store again as long as this woman is still employed there and no customers and friends of mine should ever have to go through this terrible experience that I did today. Penny Wise should hire employees who have better manners and employees that have respect for their paying customers if you want my...

My clothing was infested with bugs. That is the most important thing so let’s start there. I purchased a suit from the “boutique” section for $50. I was not aware that the item was a “boutique” item until I was told at checkout, I personally believed it was overpriced but I really liked it so I got it. The suit was dry clean only and I wasn’t going to the dry cleaners soon so I left it in the bag. When I finally re-opened the bag, I noticed the suit had numerous holes that were not there when I purchased it. Upon inspecting further I found bugs all over the item. Carpet beetles I believe. Luckily the bugs did not get out of the bag and damage any of my other belongings.

I understand that this is a thrift store, but they should not be selling items that have bugs/on or in them. Especially if they are selling those items as a “boutique” item and marking it up. I frequently shop at the Richmond location and have never had a problem. I will not be coming back to this location, and will solely shop at the Richmond store. Additionally, the Richmond store has better pricing on many items including suits, furniture and kitchenware. If you are like me and are not satisfied with your experience at this location, I encourage you to check out the...

Only because I had to rate. Customer service was terrible! I literally waited, out of respect for the person in front of me, to get checked out. I did not interfere with their transaction. I know the cashier seen me at the jewelry counter to inquire about something at the case yet she addressed the next customer. When I did address her she assumed I was there to be checked out as she stated. Clearly she seen me. I have a special needs son who I addressed multiple times to place the freely pick up pieces to put those back. Therefore she knew I was there during her initial transaction yet stated after people are known to stand there to get checked out. There is clearly a sign that states the line process and I addressed her pointing to it! Strike two. Once she finally assisted me I did find an item I like yet afterwards she asked me to stand in a line. At this point my son was irritated (Autistic). Please train your customer service people to identify diversity! I had $100 worth of items I walked out on because I was NOT waiting in a line of people who I was I front of to immediately purchase something! I...