P2P Computer Solutions|Apple Independent Repair Provider|Genuine Apple Parts|Apple Diagnostics

A preemptive TL;DR: /r/techsupport was more helpful and guiding than the services these people offered; all while doing it purely for the sake of just helping someone.

My computer (Windows 8.1 OS) black screened on me one day switching between a game and browser. Restarting resolved nothing. I googled the issue and found a few possible solutions to no avail. Before the end of the night, I posted to /r/techsupport for help on reddit. The next day I dropped off my computer to P2P. I explained to them it black screened after logging in, and solutions through Command Prompt or through System Restore both failed.

P2P's first stop was to run diagnostics, for a somewhat costly price of $35.00, but a reasonable way to start. I was told it'd take about one business day to run a full sweep. I dropped off Saturday so I expected to here something Monday morning.

I show up Monday morning because I had forgotten to bring the charger with me on Saturday. Only to be told they hadn't yet completed the scan, unlike what I had been told. But they were still running diagnostics, and as I already paid, I wasn't to complain about how they did their job. But I get a call in the evening to say they couldn't see any issues with my computer and wanted to help recreate the issue to better find it (a logical process). As far as they could tell, you turn on the computer, the login comes up and everything is fine. But I explained to the guy it black screens after logging in. The man did not -even once- attempt to log in to run a program. They didn't even check to see if MS Paint would come up. That right there is fairly incompetent check-work.

Day 3, I get a call in the morning with results. They explain to me that my OS is corrupted and what would be required would be a full reset. Some people said this was the only result they could find for themselves as well. However, the cost would be $150 to reset/reinstall, and $100 optional if I wanted them to back up.

2 things: 1, the average person can start in safe mode and reset/reinstall a computer for themselves for free. 2, I could still open taks via Task Manager, and therefore would be able to back up myself (literally copy onto an external harddrive). And they wanted $250 for the whole operation.

I pick my computer up later that day and check Reddit for more responses for my problem. Another user suggested a different fix to the error, and by God it worked. Almost. I could reaccess desktop, but if I restarted my computer it would repeat the error. He explains to me, I should do a malware scan, asking the specific malwares and programs it would be from. Sure enough, one of those had gotten onto my computer a week ago from a bad link finding WinRar. He knew exactly the problem, and the second problem of it reoccurring. And in the process did it because he was just trying to help someone on the internet.

Moral to the story, if you suffer issues with your computer, don't bother here. They'll take the easy way to just reset/reinstall and charge you a small fortune for a last resort you can do...

I am writing to express my profound disappointment and frustration with the service I received from your laptop service center. If it were possible, I would assign a rating of zero stars to the experience I endured. It has become apparent to me that your establishment is operating in a manner that appears to be solely focused on extracting funds from unsuspecting customers like myself.

To provide context, I encountered a minor accident that resulted in damage to my laptop's bezel, necessitating a full-screen replacement. In addition to the steep $100+ diagnostic fee, I was charged an additional $200+ for the replacement itself. This exorbitant fee was compounded by the fact that I am an international student, grappling with the unfavorable exchange rates, making the overall cost of over $300+ a significant burden.

The crux of my dissatisfaction lies not only in the exorbitant charges but also in the blatant disregard for quality service. The replacement entailed hinges at the bottom of the bezel, each requiring two screws for proper fastening—amounting to a total of four screws. Shockingly, your technicians opted to use just one screw per hinge, ostensibly in an attempt to prolong my engagement with your center and, presumably, to extract further funds from me.

Regrettably, the situation deteriorated further when, within a mere few months, the inadequately secured bezel began to detach. Seeking resolution, I reached out to a service center in my home country, only to discover that I had indeed fallen victim to a scam. The technician there rectified the issue swiftly, employing their expertise to restore my laptop within a mere 10 minutes and charging a mere $10 for their service.

It is with a heavy heart that I emphasize the expectation of fair and honest service when entrusting a substantial sum for laptop repair. Unfortunately, my experience with your establishment has shattered this hope entirely. I implore you to consider the gravity of the situation and take appropriate action to remedy this unacceptable conduct.

I remain hopeful that my concerns will be met with the urgency and seriousness they deserve. Failure to address this matter adequately will leave me with no choice but to escalate my grievances to higher authorities, in pursuit of a...

I had issues with my MacBook shutting down randomly so I took it there. They charge a non-refundable diagnostic fee of $120 merely for assessing the problem but they say it goes towards repair. This fee seemed excessive, especially considering the fact that Apple provides diagnostics free of charge when you mail in your device or take it there.

Turned out my MacBook required a battery replacement, and the store suggested I send it to Apple directly. They said it'll cost me over $500 for the repair, whereas Apple would replace it for $150-200. This discrepancy in pricing, even after considering the diagnostic fee towards repair led me to retrieve my MacBook and proceed with sending it to Apple myself.

I expressed my frustration to the store, as I found it unjustifiable to pay $120 for a diagnostic procedure that lasted no more than 10 minutes to do. I visited the store twice in an attempt to discuss the matter with a technician, but they were consistently occupied or unavailable. Eventually, I resorted to contacting their support email that's under every negative review here. My first email was ignored for over a week until I emailed again. I received a phone call from the store in response to my follow-up email. They acknowledged their mistake and assured me that the diagnostic fee would be refunded in the mail by a check. I waited for a week and the check didn't come in until I emailed again to ask about it, it came 3 days after that. For context, I took my laptop in on June 6 and received the check on July 12. When you want to voice your concerns they stall and ignore you hoping you'd forget or drop it.

The store's practices were very questionable. They are unresponsive, made it difficult to communicate with the appropriate personnel, and even attempted to justify their high repair costs by saying they're a small business. The lack of timely email responses and their failure to send the promised refund check indicated a lack of professionalism and accountability. I had to go in twice to talk to a technician, had to email twice for a response, had to talk to them twice to get the check they promised. Avoid doing business with them and send your devices to Apple directly, it'll always be...