St. Luke's Hospital - Monroe Campus — Attraction in Stroud Township

I wanted to give zero stars, but then I would not be able to post this, and people need to know. I did not get into the lack of empathy or even the complaining I heard from some of the staff, but that's another story. My 91-year-old dad only had a fever of 100 and muscle weakness from COVID. He fell at home and the ambulance took him to St. Luke's Bartonsville. He did not want to go to a hospital. He said, "I know what they do there." But the EMT convinced him to simply get checked out. He arrived in stable condition. The first few pages of his 180-pg. medical record for that day were truthful: no shortness of breath, no nausea, no congestion, no agitation, no distress, normal appearance, only "ill" but not toxic appearing, clear oropharynx, eyes normal, heart normal, pulmonary effort normal, no respiratory distress, normal sounds, grip good, etc. He even ate dinner and asked for 3 things which they refused: water, a cough drop and a toilet. They only gave him ice chips. Then why did he leave in a body bag a little over 24 hours later? Because the inexperienced staff (at least 7 nurses and 4 doctors) polluted his body with at least 15 different drugs, which are all listed in the medical report. One drug, heparin, was later cancelled since my dad was already taking a blood thinner; a nurse even handed him oral Eliquis. After he already ingested the 2 brands, whatever was in the IV remdesivir cocktail, killed him. He had an allergic reaction to it (which is confirmed by the drug norepinephrine which was also administered) and my dad became like the Exorcist... vomiting, having to move his bowels on the sheet of the bed (after which I lovingly cleaned his body with a warm washcloth), flailing his arms with big eyes, then grasping for air until he uttered l his last words, "I can't breathe." All of a sudden, one of the nurses (Liz) while shoving me out of the room tells me they have to intubate. I said, "No, please. He has a DNR which I will get on my phone from my sister. (They only asked for a medication list, not a DNR form, upon admittance. After all, it was not "life or death" when he arrived. They should ask every patient anyway, since they are so "drug happy.") She said, "Our system says full code." I said, "Your system is wrong. Go to the Geisinger portal, that's his primary care clinic and it's there." She practically slammed the door in my face. However, the medical report says, "After discussion with family at bedside, patient was intubated." Wow... kudos for covering your butts with a huge lie. I finally got his signed DNR on my phone and went back to that room and showed Liz. They had no choice but to remove it. Yet, the medical report says, "After further discussion with the family.... blah blah blah..." The lies continue. All of a sudden, the medical report goes from "normal upon admittance" to "tachycardia, decreased pulse, unresponsive, acute respiratory failure with hypoxia, Covid pneumonia, encephalopathy, lactic acidosis, etc..." His decline was not from pneumonia, since the first ER doctor told me that he only saw "minor cell changes" in my dad's lungs but "no pockets of pneumonia or anything to be concerned about." My dad's condition only worsened from all the drugs they pumped into his already weak body for hours, including (and this is right from the medical report): haloperidol (why would they give him an anti-psychotic!), morphine, propofol, lorazepam, fentanyl (he wasn't even in pain, only had weakness upon arrival!) omeprazole, scopolamine patch and the list goes on until page 163 of the medical report, for that short period of less than 48 hours, it says, "patient incapacitated." They should have just written, "patient murdered." If I am in trouble, please do NOT take me to St. Luke's Bartonsville. I'd rather go to the local urgent care. My dad's death certificate says acute respiratory failure due to COVID 19 pneumonia. Liars. It was due to overdosing and unnecessary intubation, which took multiple tries according to the medical report. My smart dad knew, "what...

Warning to parents and schools about taking/sending your children and students to this ER for mental/behavioral health crisis. Do not expect child to receive proper medical evaluation or medically necessary treatment as I and my child's school team have learned. This past week my child (11) was brought by ambulance from his school for crisis evaluation due to unsafe behaviors & aggression two days in a row. My child has severe trauma, on the ASD, & other diagnoses and currently residing in an agency program I would also not recommend. Both days, I called the ER to provide medically necessary information on my child to crisis worker & psychiatrist, and that I wanted to talk to my son. I was told, they do not have a psychiatrist on duty or to consult for mental/behavioral health crisis in the ER so don't expect proper psychiatric evaluation. One of the ER docs will make the decision along with the crisis worker (AA) who was disrespectful, condescending, & misuses her position. . Not only did I make requests to be spoken to both days but my son's agency staff also told the crisis workers as did my son's school staff to make sure to consult with me as his mother & legal guardian. The first day he was sent there,I was not contacted by anyone at the ER/crisis and my son was discharged without my knowledge or having talked to me. I found out from agency staff that he was released without talking to me. When I called the crisis worker after his discharge to ask why I was not called, or given the opportunity to speak to my child, and why he was discharged with all the information and concerns from the school and myself, the very arrogant crisis worker told me that nothing I would have said would have changed the outcome, that it didn't matter what I had to say that the ER doctor, my son's therapist, and she decided my child was not in crisis because he had calmed down when he was there. I was told that the behaviors or concerns that led to his being admitted didn't matter, they only "assessed" him by his behavior in the ER. When I asked why I was not called as his mother and legal guardian, she refused to answer my questions directly and told me she had patients to see and my son was already discharged so there was no point in her discussing anything further with me. I asked if they had even called Magellan and was told no, they did not feel the need. Next day, my son went off again at school creating danger for himself, other students, & staff. School called me that the resource officer had called an ambulance to have him transported again to a hospital. The school treatment coordinator was contacted by my son's school because of what happened the day before where hospital staff ignored their and my requests and concerns. TC drove to the hospital to advocate for my son & for me since I could not physically be there. She sat with my son for 3 hours & told the crisis staff to call me. My son's agency therapist also told the crisis workers to call me. They refused to contact me until after they discharged him only to confirm he was--they did not want to discuss anything with me. I also left messages that only a week ago I won a grievance case with the insurance carrier and the psychiatrist at the hearing determined that my son needed a higher level of care than what was being provided by current placement due to his severe level of unsafe behaviors & mental state. None of that mattered to St. Luke's ER doctors & crisis worker. This is unconscionable & egregious that ER/crisis flat out refused to contact a child's mother/legal guardian when sent for crisis. One nice staff was Kerri my son's nurse who said she would pass my info along and told me it was many hours before crisis even saw my son. I have dealt with many crisis workers, hospital ER docs, psychiatrists, some excellent, some not good by many standards. But this, this is the worst experience I have had and the worst crisis worker I and my supports have ever dealt with. My son told me he was never told I was trying to reach him. ...

I arrived by EMT members Matt & Ariel, they were 10/10- provided excellent attention 2my needs & comfort; offered to retrieve a charging cable 4 my phone device if I should need one. They heated up the back of the truck 4 me; I hadchills in my home and I was running a fever on & off all evening & morning. They were professional & attentive in every way I could think of. My RN Amanda? Andrea? Was a terrible experience. The rest of the staff was from okay 2very nice-but I'm not sure if I can say they did their specific jobs properly. [I will say my fault, I asked the staff to look for some of my Rx meds that I thought I brought in with me, returning home, I realized I hadn't. I called the # to St. Luke's & asked that the message be shared w/ the staff that I apologize] The only medication I brought were 3 bottles to ensure the correct dosage & spelling, I should have left at home since that was personal property & a HOSPITAL could never administer medication from outside sources. I do apologize for my frustration & being no more than a little aggravated & snippy at the end. I never raised my voice or used poor language.-with that being said, I gave the list of my required Rx for 10a.m.to the EMTs & to a chain of people I encounted as a got 2 Lukes, each of whom I told I needed the medication 4 PTSD-what medication was & dosage. During a verbal exchange w/ my registered nurse, who I wasn't quite sure who was who - she informed me that I never told her specifically about my Rx needs, & she didn't know that I needed any, & that I didn't know I needed to tell her so it was a simple misunderstanding. I agreed with one caveat I said "but between the two of us, it's only ONE of our jobs to actually know & make sure my medication is given". She was clearly not happy that I said that and then continued to tell me that she could not refill my Rx's & I kept telling her I was not looking for a refill. I wanted my dosage so not to disrupt my 30 day supply in particular for clonazepam.Then she contacted the pharmacy & was able to provide me hours from 10am, the Rx should have been given. when I was asked to do a walk 4 blood, oxygen level- after the short walk, I returned to the bed & the person who assisted me never reattached IV fluids as I sat an extra 45 minutes to an hour waiting for what was to be my discharge. I asked if it should've been reconnected as soon as I got back to the room, the response from the RN was 'do I want it connected?' I said I don't know. I'm not an expert on whether it should or shouldn't be-but iF you're asking me, I said sure I could use the fluids, that did seem very unprofessional. When I came into the hospital.. evervone was very nice, but there were several times they would come to the room and move things like my tissue box my phone, and my ice water to the other side of the room that I could not reach. I did not think that was very mindful. -the custodian was kind enough to hand me my tissue box. when I was discharged, I was told" OK you're done"Yes, I was handed paperwork, but I was not even given the courtesy of being told how to get out& which way to walk or anything of that kind as I was going to have to order an Uber to get back home.I found it a little humiliating to have to ask staff. 'How do I get out of this section?' My PA Julia was kind, my transport person, Ant/x-ray tech I think was very kind when I went 4 my x-rays. Other unnamed staff seems nice but I was never really sure who anyone was unless i asked from their name tags, or they said-but nothing was written on a whiteboard on the wall like I've seen other hospitals. I was a NYC police officer 4 over 11 years & l've seen all kinds of care given 2 patients & having been a patient on numerous occasions& this is going 2 have 2 rank as one of mv LOWEST experiences. I was surprised I was being sent home w/ afever. RN said 99 isn't a fever- but it continued to fluctuate & my thermometer went from 99 to 104 several times back-&-forth@ home See pics for end...