Super Smoke Shop — Attraction in Superior

Under normal circumstances I would LOVE a place like this. Great selection, great prices, and great location. The problem I encountered was with the staff: I called on the phone to ensure a certain product was in stock, to which the young kid on the phone said "absolutely, stop on through and we'll get you taken care of!"

When I arrived, he told me the product was pulled and they were no longer carrying it (nothing like driving a half hour for absolutely nothing, am I right?). To add insult to injury, he said they pulled the product the night before and wouldn't be carrying it anymore.

That would have been good information to have been given up front. Between wasting my time driving out, the lack of apology, and the all around sub-par customer service, I will definitely not ever be doing business with these folks, and I'll make sure to recommend all my friends and family to do the same.

Between this, and the reviews accusing them of CC theft, I would stay far away from this place.

Now West Duluth Smoke Shop (same owners) on the other hand are incredible! I love the owners of the company and do not blame them: I'll still do business with West Duluth. This particular location is the only gripe I have: it seems to be staffed with kids who are stoned out of their minds and are barely aware of what is happening around them. Night and day difference from West Duluth Smoke Shop. This place would probably be fine if they just cleaned house and started over with a new staff, just leave...

Their 10 year old manager will come out barking like a chihuahua if you’re requesting a refund, Even when you’ve been offered a replacement and the product STILL doesnt work. All she does is sit on her phone in the back room; what’s the big deal about my refund? By the way she acted, I know she lost a whole lot of respect from her coworkers. They would’ve given me the refund. If you’re buying something that consists of a battery or needs a battery to be used, don’t spend your money here, I’ve tried many times to give them another chance- after another but always ends up right where we started. Also, INSPECT YOUR GLASS. Everything seemed great from the rig I had picked, very similar to my favorite so I fell in love fast, and it ended up having 2 air holes in the water, can’t be used for concentrates even though that’s what it was set up for. Most of the cashiers are great but there’s a handful that will rip their carts while serving you. As much as I enjoy smoking, I don’t want to be helped by someone coughing their lung up while reading my total.

“Written by owner” 😂😂😂 and I had bought the battery on my previous purchase, Even found the receipt. Not once did you (Yes, You) say that refunds are not allowed, you told me that I PERSONALLY can not...

I went to the vape shop to buy a new glass piece. Which I did, I found a nice $60 glass piece that I bought. As I was walking out of the store right on the sidewalk pavement, I tripped over the sidewalk. I fell and shattered my glass piece due to my fall. I went back in there asking if I could get a new piece they told me since I was out of the store that I cannot get a different piece. This really upset me because I just spent money on a nice glass piece walked right out. The door slipped on the pavement that is still part of the property and they would not let me get a refund or get a different glass piece that was cheaper. They were very unapologetic did not care that my knee was bleeding all the way down my leg. I’m very upset with this...