Benna Chrysler Dodge Jeep Ram — Local services in Superior

I would give them 0 stars if I could. My experience with Benna Chrysler Dodge Jeep and Ram had never been an issue until my last oil change on February 4th. When I brought in my Pacifica for an oil change and tire rotation, I was told that the tire rotation could not be completed due to cords showing on my back two tires. That was fine. They gave me a few quotes, and I went along my way. They gave me copies of my invoice, and the quote, but did NOT give me a copy of the standard multi-point inspection done at every other oil change. That should have been my first red flag. My husband didn't trust the work performed due to a lack of an inspection, so we took the van to our friend who is a certified dealer tech, names will not be mentioned. February 8th, we got the van in the air to replace the tires. This is when our friend found out that we needed rear brakes, measured at 0mm, and front brakes. The fronts were around 4mm on the outer pads and 0mm on the inner pads, stuck caliper pins. The shop let me leave with a major safety problem, a lack of brakes. This was NOT mentioned to me at the time of my oil change. Mind you, it was only four days between the oil change and the day the tires were removed. After the work was done on my vehicle, I attempted to contact the dealership to get a copy of the inspection that should have been done and given to me at the time of my oil change. I had requested it to be emailed to me. When they did email me a copy, they emailed me a copy of the invoice, NOT the inspection I had requested. It took 3 phone calls and 2 days to finally get a copy of the inspection. The service department claimed they were having computer issues at the time, which is what delayed them sending it. After I received the inspection, I sent it to my husband. He called and spoke with Rob the General Manager on Tuesday afternoon and Al the Service Manager twice on Wednesday. The service manager recognized the faults at play and blamed the lube tech for the failures, the dealership management never took accountability or responsibility for this scenario. The Service Manager stated that the lube tech, Gabriel Vuorenmaa, looked at the brakes with a flashlight and said the brakes looked fine. The Service Advisor, Lori Carignan, should have caught that the Lube Tech did not perform the multi-point inspection and thus failed her job too. The Service Manager told my husband that they don't do brake inspections, and the lower half on the inspection on every car that comes through the door, because it's too much work for them. (I know for a fact they do indeed complete brake inspections because they had told me previously, the my brakes were getting low) During the first phone call with Al, my husband was told that they would not refund our visit or assist us with any of the emergency brake repairs that were needed that same weekend, but they could offer one free future oil change. Al was told that just wouldn't be good enough due to the circumstances and was asked to speak with the GM about this. The GM is who told Al to offer one free oil change. He did however call the GM back and they upped it to three free oil changes! An estimated value of $240 of services just didn't sit right with us as we can no longer trust their service quality or word. I drive with my two kids (12 and 6) in that vehicle, and I will never put their lives in the hands of this...

I did not actually deal with Superior Chrysler Dodge Jeep Ram, I actually dealt with Superior Chrysler Center, which was with the previous owners. I bought a used truck at the time, and it was not until after I signed the sales papers that the salesman leaned over and told me that the business was sold to a new owner, which if I knew this I would not have bought a vehicle until after that sale was completed. I did not appreciate not being told about this until after the sale. Then the first thing I went to have done, which was give them a portion of my down payment which was 2 weeks later, they told me I needed to take care of this with Hibbing Chrysler because that was who I bought the truck from. Then part of the sale was rustproofing, paint protection and some side bars. The side bars were on back order and I stopped in after a month because I did not hear anything about them, and after checking the salesman heard nothing, so he said he would get them in and call me when they were here, after hearing nothing for another month I stopped again and the salesman had gone home already and the maintenance technician I talked to had no idea what I was talking about, and finally Kenny the parts manager finally asked me to step over and talk to him as he kind of knew what was supposed to be going on. He told me he would check and call me the next day, which he did. Kenny was the only one who called me when he said he would, thank you Kenny. He called me the next day and told me to have my truck there 2 days later and they would get those bars put on. So Kenny accomplished in less than 4 hours, what the salesman and mechanic could not accomplish in 2 months. I have not been back there since and am not very happy with the salesman, or the Chrysler center. I know current owners did not have much to do with it, but the employees and salesman are still there from the previous owners. I was not and am not very happy with the overall experience and am really undecided if I will ever do business there again, after doing business there...

After a previous 5 star review I am deleting the amazing review and changing my opinion. We had a Durango on lease with about 6 months left on the lease. We inquired about getting a Wrangler, which we did, pretty hassle free, at a price I thought was fair, and they paid off the remaining payments on my Durango. Great right? After the sale is where my disappointment starts. I have been contacted numerous times by different employees to provide additional paperwork. Copies of identification and proof of eligibility for affiliate discount. I supplied the information they asked for without issue. Over the course of a month I have been asked for this information again numerous times while my email inquiries regarding the status of my MN plates have been ignored. Temp plate has been expired for weeks. They did offer to email me another which they did but only after they called again to supply more info they were missing. Our family has leased both our vehicles for over a decade. That's 6 new vehicles every 10 years. Ford: Never an issue. Subaru: Never an issue. But somehow photocopies of our drivers licenses have been lost multiple times. I came back to Benna CDJR because it had a small dealership feel with our first vehicle and everything went perfectly. My MOST valued metric when I shop for a lease replacement is how much time I spend with the dealer. I want it to be as little as possible. Each time I was asked to supply information I had already provided made the experience suffer and trust diminish. Missed opportunity here for a 2nd flawless experience with a customer who is basically a revolving door of new...