ComputronicsPlus — Attraction in Tarpon Springs

Stay away. These people are outright liars.

I brought my laptop in for repair after a botched Windows 10 update (that's another story but suffice to say I won't be reinstalling the free Windows 10 upgrade again). The repair was done by reinstalling Windows 7 after they could not work around the Windows 10 update issue, which was a bit of a disappointment since I could have reinstalled Windows 7 myself. In any case, I just wanted my laptop back as soon as possible, which took three days.

When I went to pick up the laptop, I quickly noticed a large, deep scratch in the brushed aluminum cover. That's when the run around started. The owner did acknowledge that no damage was noted on the repair ticket when it was taken in, so he offered to order me a new cover. Fair enough, if not another inconvenience.

A week later when I called to find out where things stood, I was told it came in but was the wrong color and he had to order another one from China. He gave me a new estimated due date. When that date arrived, I called again and was given another, later due date of Nov 12th. That day came and went with no call from Computronics, so I called them mid-day on the 13th. That's when I was told it showed out for delivery. OK, I thought, and asked them to call me as soon as it came in.

The 13th ended with no call, so again I called mid-day on the 14th and was then told, oh, it's still out for delivery by UPS. I expressed my dismay and skepticism to the owner who then offered to send me the tracking information via e-mail. After confirming my e-mail address, I hung up expecting an e-mail with the tracker in a few minutes. To no surprise, I never received the email (and yes I check the spam folder too) and have no option but to conclude they never intended to replace the damaged cover and blatantly lied, trying to string me along far enough that I'd just go away.

Do business with them at your own risk, but you can see they lack integrity. I will update this review in a week to post if I receive the new cover. In the meantime, I am considering other options.

UPDATE: It's about a week past my fictitious due date and I'm still waiting for that email with the tracking number - ha. To boot, I'm having driver issues with the laptop. The mouse quits working about every other day requiring a reboot, and the cursor will randomly jump while typing in a text box like this one. If you don't notice it, you'll look up and see gobbledygook on your screen. Also, they disabled my finger print reader and web-cam. Basically, I could have done a better job myself. Again, this place is like a hole in the wall that doesn't connote a professional business and my experience proved that...

Don't be deceived at Computronics. The previous owner Leo was a straight shooter. Honest and competent. However he sold the place to Joe and his band of incompetent thieves. I ordered a custom built computer from the new bunch, thinking I'd get the same quality and service I'd received from Leo in the past. I wish. They charged me $862.79 for a custom built computer which they said had all the latest, fastest best components. However, it never worked right. I took it back for repairs FOUR TIMES within a couple weeks because it wasn't working at all. Each time they said they had fixed it and each time when I got it home it crapped out. Finally, after being quite patient waiting for it to be fixed properly, it became obvious to me that they could not do it. I asked for a refund but they refused. Joe (the owner) is too much a weasel to even return phone calls. I am out over $800 while the piece of junk sits in my garage. I suspect that what they are doing is putting together machines from old junk computers they have on hand and then selling...

A year ago I was in a panic because my work back-up drive stopped working and I couldn't access it. I was new to the area but decided to see if someone at Computronics might be able to help because the other places that came up in my search wanted me to drop the drive off and they'd get back to me in a few days to tell me whether or not they could help. It was late in the day on a Friday, I believe, but Kyle was there. He plugged the thing in, did some computer magic and said he could fix it. I got it back the next week--fully functional--and when I asked about what to do for a better back up, he recommended a solid state drive, and gave me a screen shot of what to get! If I ever have any other computer problems, I'll be back because he was nice and didn't make me feel like an idiot. AND he fixed the problem! Thanks, Kyle. I...