Glenpointe Fitness — Attraction in Teaneck Township

UPDATE: I had a chance to catch up with new management regarding the concerns I've listed. She (Lauren) is super nice and very receptive. She was able to reassure me that everything being done is for the greater good of the members and the gym overall. With that being said, I can bump up my 3-star rating to 4-stars in anticipation for the fulfillment of reorganization and changes to come.

Original Review: I have been a member for 2 years now. I used to love this gym and spa. The classes are great. I usually frequent the cycling class, the Power45 class, and the muscular toning class. I also use the facility to use the equipment as well. However, I went out on maternity leave for 6 months (Apr18-Sep18) and came back to a change in management staff. I am VERY DISAPPOINTED in the changes.

The amenities like clean towels used to be in the locker rooms on the nice pretty cherry shelving, easily accessible before hitting the showers, now you have to ask staff at the front desk for towels which by the way looks tacky with that big laundry cart at the front desk. The sweat towels are never stocked anymore. They used to be on a nice standing cart against the wall just before you walked into the main workout area and on the nice cherry shelves soon as you come out of the locker rooms but now it's just a few lying around on the trainers desk if you're lucky. I constantly have to ask staff for a sweat towel. The water pressure in the women's locker room is horrible. I feel like I'm taking a bird bath. There is never any stocked toilet paper in the bathrooms either.

One day I was working out and a trainer made me move because he wanted to use the area for his client. Good thing I'm nice but that is just rude. Trainers should have their own designated area were they train with free weights and stretching. They shouldn't just move other people who also pay their memberships out of the way.

There are also buckets/pails in the main workout area and the cycling room with a big hose in it from the ceiling. It smells like poop.

The pool, whirlpool/jacuzzi is always being serviced. Not to mention maintenance men are always there and there are women walking around unclothed. Not sure why but I get tons of emails about it and the manager is never anywhere to be found. The previous manager was always there, always engaged with the customers as well. Also, the woman at the front desk is constantly on the phone and always personal calls. I do not like standing waiting to ask for towels and I've already scanned by card and checked in. I use the facility mainly during lunch hour or after work because I work in the next building so I'm on a time schedule.

The only reason why I am staying is because of the lunch time workout convenience and the classes I take, the instructor is really great. Other than that, I would have left months ago after the...

For those who want to live in better world, I keep to leave all information in the Google Review. Follow me.

Our annual membership was done in 2024. We did not renew it. But the Glenpointe Fitness charged $62.91 on 1/6/2025 without our consent. We emailed and left messaged but no response.

To solve this issue, I made appointment with Kevin, a manger of the center. Then today I met him in the center. The center can’t refund it, he said. I showed him the email, which says “my member ship will be expired soon”. The email was sent on 1/2/2025. I replied “No more Glenpointe Fitness. My wife and I changed to other center”. Kevin said the mail was not effective. It’s too absurd. But my membership had been ended on 12/31/2024. Because I paid full annual membership fee in advance on 1/1/2024.

And 30 minutes later two membership key passes of me and my wife was returned and Jennifer, a manager was written and signed on the same document that Kevin signed too.

It was good before 3 years ago. But now it’s totally different. It got worst in facility and faculties: dirty and rude. Whoever to do exercises, think twice before decision and check its machines: too dirty and too old. For further question, leave message.

When you go to Glenpointe fitness in Teaneck, you must check its rusty in almost every machine in its 1st floor fitness and more seriously so dregs and residues on the floor of the swimming pool. It did not clean up every day. Kid and adults swim and exercise in the not healthy environment. Double check its jacuzzi next to swimming pool. Incredibly so much residues under water.

As you read all the reviews in Google, the center has no or little intention...

I have to give a bad review now for this gym even though I'm a member, the reason being is they have implemented a policy on their locker room not allowing to bring in children of opposite sex. Today I was kicked out of the locker room after I attended family swim with my son who is 3 stating no boys could be in the locker room. I'm also 7 months pregnant. The manager said it's protecting the privacy of others and also it's in their insurance. They have tents for changing in the pool area. My issue is around the fact he said that a lifeguard could watch my kid while I go to the bathroom, which I find absurd considering he/she is supposed to be watching people in the pool. also, there is no public restroom there in the pool area or on the floor so if your kid has to immediately go to the bathroom, they don't have a solution. So, this gym is protecting privacy of others but discriminating against parents who are there alone with the opposite sex young child as well as putting the public at a safety risk. I have not heard other gyms doing this and most people feel this is ridiculous, especially with a toddler so young. If they are to have "family swim" and also implement a policy as such, they should consider solutions for these other issues that arise from such an event. The gym area is ok, people are friendly as far as staff, but seems lifeless somewhat and many people are much older (there is not a balanced audience of young/older). There seems way too many personal trainers and many don't even seem in shape themselves. The staff is pretty friendly though, other than people coming up to kick you out of the locker room because...