Hampton Inn & Suites Teaneck Glenpointe — Attraction in Teaneck Township

The best things about this hotel is the security, and the ladies at the front desk-Tatiana and Kim. ||From day 1 we experienced problems. Buckle up because this will be a long review but worth the read. ||Day 1-Check-In was fine, got a nice little Hilton Honors welcome bag with snacks in it. However, when we got to the room (room 540), my son noticed a few ants in the bathroom. I killed them and looked around to see if there were more. There weren’t. |Tip: this hotel is split up by Hampton Inn Suites and Homestead Suites. If you book a room at Hampton Inn and use the elevator for the Homestead Suites, you will not be able to get to your room. You will need to use the right elevator depending on which hotel you booked. ||Then there was a table by the window that typically would have a lamp or a light nearby. Nothing. The room already didn’t have a lot of lighting so sitting at the only table in the room with a chair, was a bit frustrating because it was so dark. ||We also realized that the water didn’t get hot, only slightly warm. I needed hot water for a warm compress for my face. The water was so lukewarm that by the time you got the washcloth wet and took it out of the water, the washcloth would be cool. I had to use my portable steamer that I was traveling with to get the washcloth warm enough to last longer than 3 seconds. ||Day 2: We saw more ants in the bathroom that morning so we called the front desk and they told me they were sending someone up right away. That was around 11am. We waited hours and no one showed up. |My son was sitting at the table in the room (where it was dark) and he dropped something. Upon picking up the item that he dropped, we noticed more ants! So we tried to see where the ants were coming from. We had to use the flashlights from our phones to check the floor to trace the ants (because remember it’s dark in that area where the desk is located near the window). We pulled the curtain back and saw crumbs behind the curtain that were flooded with ants crawling all over the crumbs. I called the front desk immediately to let them know. They said they would send someone up right away (again). But this time I asked them to switch our rooms. They obliged and put us on the 15 floor. |FYI-we were told by the engineer that the ants were coming from our window because our window was level with a patio style roof that was made of rocks. |Tip: DO NOT stay in room 540||Day 3: |We were in our new switched room and saw that it was setup exactly like our last room EXCEPT-it had a light where the desk was located! Just where I said our last room had no light there. We went out around 8pm. When we arrived back at the hotel around 9pm, we drove around the parking garage for almost 20 minutes trying to find a space or see if anyone was leaving. We eventually had to park on the street near the residential homes. It was quite a walk as it was chilly out, we had bags, and I was with my elderly mother and toddler. ||When it was finally time to checkout, the morning of checkout around 10am, housekeeping just walks in our room without knocking. Keep in mind that checkout was at 12 noon. I go to take a shower and turn on the shower to find no water is coming out. I turn it off and turn it back on…..nothing. I try the sink faucet and it works but the pressure is low. I go back to the shower in disbelief and frustration and turn the water on again. This time I let it stay on for a few minutes and then finally like droplets of water started to trickle out. The pressure never did return to normal and was still not that warm so that was an unpleasant shower. ||Upon checkout, the host at the front desk (Tatiana) asked about my stay and I explained some of the mishaps we experienced. She quickly apologized and gave me extra hotel points for my inconveniences. |||Things to know:||Security is good. You need hotel room keys to enter into the hotel from the parking garage as well as to use the elevators. ||There is a parking garage but BE WARNED, it’s not that big and parking can fill up after 9pm. You will be forced to park across the street at the Marriott or choose street parking near homes. ||Valet is available ||A small bag of Dorito chips is $5. The regular size bag of M&M’s is $4. ||No microwave in the rooms. Only one in the lobby. ||Elevators have a longer wait long time when you’re on the higher floors ||The elevators for Homestead Suites do not take you to the rooms for the Hampton Inn...

Alright this hotel may be a true diamond in the rough.

The staff: Check in was smooth and painless (shout out to Dimitri for going above and beyond making sure we were taken care of) first impressions on walk in, this place smells amazing, it's clean and everyone is friendly. Complimentary valet made the check in even smoother as well, forgot to mention that. They do offer self parking as well but why not take that valet?! After arriving at almost 1 am we decided to grab some water and a snack after a night out. The kind woman at the front desk was so sweet she went and gave us some water to take to save us a little money (that to me is next level service) it's the little things y'all know this! Although it's almost 1 am the service is still top notch. One of the security guards even gave us a food recommendation which was nice of him.

The PROS: We stayed in a king suite and it looks exactly how it does in the pictures I noticed some small stains on the wall near the bathroom but it was nothing crazy at all I just wiped it and moved on. I'm sure the cleaners do amazing because everything else was clean including the showers. Soaps in the shower were filled, the shower pressure was very good, and the bed looks clean and neat. The bed is firm so that may be a pro or con depending on the person. For us it was nice. Breakfast was pretty decent, definitely better tasting than most, the selection was very baseline which is fine for us. I know I've said this alot but the staff CARRIES this place. Every single person treated us with such care it's actually unreal. Alot can be forgiven with staff like this.

The lobby decor of this hotel is very nice, all seats were comfortable as well. I just wanted to also give a shoutout to the woman who was working the desk with Dimitri today! (4/20) she was just as attentive and nice she made check out so smooth and even gave us some water bottles for the road which was just so nice. They both were multi-tasking with mulitple families trying to check in but still made everyone feel heard.

The CONS: I'm not sure where my room was close to but there was an unbelievably annoying humming sound through the whole room, I'm really not sure what it was but it never stopped (I'm sure in a different room we wouldn't have been bothered by it or maybe it could have been the air condition/heater)

Another con is the tv channel selection. I have no problem using my own streaming services to log in but it gives you no option to download anything (unless I'm missing something). The live tv section was slim to say the least, and all they offered were netflix (which you need an account for) or tubi. Thankfully Jurassic Park was playing at almost all times of AMC so safe to safe I got over it quick. We went for breakfast our first morning and it was interesting to say the least we got stuck waiting for elevators for 10 mins before deciding to just take the stairs which for some reason led us outside the hotel instead of inside. They only have 3 operating lifts with a massive amount of people. Often people would overcrowd these elevators. Another 2-4 lifts could make a world of difference (although I know that's easier said than done and I'm sure I wouldn't have had many problems if I was here a different weekend) UPDATE ON ELEVATOR (Situation definitely got better after Friday I didn't really have any issues using it Saturday or Sunday.)

Our fridge was also not working but thanks to Alexandria she labeled our food and stored it safely in a working fridge overnight. Again the fridge was the con but the amazing customer service is what solved it!

I thought I would touch on this next part not as a con but as a forewarning.

Please budget accordingly this hotel charges $100 per night for incidentals so if you're staying longer than a weekend please keep this in mind and don't give the desk a hard time about it please they don't make the rules. I did check online to see if I missed this info but couldn't find it anywhere. If you're planning to spend most of your time out these cons are easy...

The best things about this hotel is the security, and the ladies at the front desk-Tatiana and Kim. From day 1 we experienced problems. Buckle up because this will be a long review but worth the read. Day 1-Check-In was fine, got a nice little Hilton Honors welcome bag with snacks in it. However, when we got to the room (room 540), my son noticed a few ants in the bathroom. I killed them and looked around to see if there were more. There weren’t. Tip: this hotel is split up by Hampton Inn Suites and Homestead Suites. If you book a room at Hampton Inn and use the elevator for the Homestead Suites, you will not be able to get to your room. You will need to use the right elevator depending on which hotel you booked. Then there was a table by the window that typically would have a lamp or a light nearby. Nothing. The room already didn’t have a lot of lighting so sitting at the only table in the room with a chair, was a bit frustrating because it was so dark. We also realized that the water didn’t get hot, only slightly warm. I needed hot water for a warm compress for my face. The water was so lukewarm that by the time you got the washcloth wet and took it out of the water, the washcloth would be cool. I had to use my portable steamer that I was traveling with to get the washcloth warm enough to last longer than 3 seconds.

Day 2: We saw more ants in the bathroom that morning so we called the front desk and they told me they were sending someone up right away. That was around 11am. We waited hours and no one showed up. My son was sitting at the table in the room (where it was dark) and he dropped something. Upon picking up the item that he dropped, we noticed more ants! So we tried to see where the ants were coming from. We had to use the flashlights from our phones to check the floor to trace the ants (because remember it’s dark in that area where the desk is located near the window). We pulled the curtain back and saw crumbs behind the curtain that were flooded with ants crawling all over the crumbs. I called the front desk immediately to let them know. They said they would send someone up right away (again). But this time I asked them to switch our rooms. They obliged and put us on the 15 floor. FYI-we were told by the engineer that the ants were coming from our window because our window was level with a patio style roof that was made of rocks. Tip: DO NOT stay in room 540

Day 3: We were in our new switched room and saw that it was setup exactly like our last room EXCEPT-it had a light where the desk was located! Just where I said our last room had no light there. We went out around 8pm. When we arrived back at the hotel around 9pm, we drove around the parking garage for almost 20 minutes trying to find a space or see if anyone was leaving. We eventually had to park on the street near the residential homes. It was quite a walk as it was chilly out, we had bags, and I was with my elderly mother and toddler.

When it was finally time to checkout, the morning of checkout around 10am, housekeeping just walks in our room without knocking. Keep in mind that checkout was at 12 noon. I go to take a shower and turn on the shower to find no water is coming out. I turn it off and turn it back on…..nothing. I try the sink faucet and it works but the pressure is low. I go back to the shower in disbelief and frustration and turn the water on again. This time I let it stay on for a few minutes and then finally like droplets of water started to trickle out. The pressure never did return to normal and was still not that warm so that was an unpleasant shower.

Upon checkout, the host at the front desk (Tatiana) asked about my stay and I explained some of the mishaps we experienced. She quickly apologized and gave me extra hotel points.

There is a parking garage but BE WARNED, it’s not that big and parking can fill up after 9pm. You will be forced to park across the street at the Marriott or choose street...