TechBros - Tempe Computer Repair & Recycle — Attraction in Tempe

I brought my laptop in for repair due to persistent blue screen crashes during Windows installation and subsequent application instability. Unfortunately, a miscommunication between the initial point of contact and the technicians led to a misguided repair attempt. The technicians, acting on limited information, focused on reinstalling Windows alone, unaware of the deeper underlying issues and wasting everyone's time in the process.

This misdiagnosis resulted in a wasted repair attempt. I was charged a $129 fee to retrieve the laptop, despite the repair being unauthorized and unsuccessful. I had to initiate all contact to try and resolve the issues with Tech Bros, leaving me to speak with multiple people, multiple times since they didn't communicate with each other in between - the process was fraught with re-explaining issues, and choosing offered resolutions that weren't valid or were rescinded once accepted (making it feel like I had called a bluff of someone trying to get rid of me). On top of all this, one of the employees I spoke to were often rude on the phone and once or twice put me on long, silent 15-20 minutes holds.

The repair shop's disinterest in clear communication with customers and their inability to accurately describe repair methods ultimately led to a frustrating, and time consuming experience. I strongly advise against using this repair shop. Their incompetence and disregard for customer satisfaction are completely unacceptable.

EDIT: I'm adding some additional info, as this company seems to have put more time into their response to visible criticism than they do for private communication about a client's work order. Some additional background - I am an IT professional of 20 years who had already conducted extensive testing and diagnosis of this machine.

Charger provided - Given the ease of producing the issues (ie: Simply installing Windows a few times, using and resetting the BIOS, etc), no more than a 100w charger was deemed necessary. This didn't matter because the company didn't even have that on hand, and I had to be bothered on a day off to drive and hand deliver a common USB-C charger.

Post service changes - The "work" that was performed was a misguided single installation of Windows, when the problem definition revolved around the users' ability to install Windows at will. As a company device, a computer must be usable for basic administration tasks. As for settings that were altered, Intel RST, and indeed the entire BIOS settings were wiped as part of prior troubleshooting steps. These are basic troubleshooting tasks I and my associates were qualified to perform prior to consulting your shop, which is why I raised an eyebrow when I was told that was your solution. The mechanic analogy ultimately falls flat on its face, given the client's level of knowledge. A tutorial session was the "only" way I could be shown what was actually done to the machine, and when I reluctantly accepted, the company couldn't deliver on scheduling anything for over a week out due to "staffing shortages". Offers to "redo work" were rejected given the company's ineptitude and inability to explain what they were even doing.

Communication efforts - You ignored the original problem, you didn't ask for authorization to complete any work, you couldn't explain what you supposedly did to address the issue, you imposed longer-than-reasonable hold times, you didn't talk to each other or update the ticket with notes on the portal, leading me to re-explaining the issues over and over. You didn't use basic phone manners. You repeatedly insisted a paid tutorial session was the only way you could explain your process, but when I called your bluff, you ran away, unable to deliver. Complaints of limited information and resources provided is a laugh, as I spent 15-20 minutes walking through the problem and every step taken along the way.

I will not be reaching out any further. I have employed a competent repair outlet to service my machine and I recommend anyone else considering this company to...

I went to Tech Bros three years ago to fix my web camera for my computer. The associate had told me that they don't do web cameras, but he was still able to fix it.

I went back a year later when my computer started having issues and they offered a fair price and were able to resolve the issues.

Fast forward two years later and I bring my computer in again. I brought it in having a rough idea of what was wrong with it and they took it in. They called me before they tried anything, for every step of the process. They were very clear, patient, and understanding with everything, especially want they wanted to do, what they hoped it would do, and how much it would cost. Unfortunately the last thing they proposed which would fix the issue, was out of my price range. For context I brought in an ASUS Gaming laptop. The issue was with the GPU which was soldered to the motherboard, meaning to fix it, I'd have to buy a whole new motherboard and everything that is attached to a motherboard. It was out of my price range unfortunately. When I picked it up, I was no charged for any of the testing or cleaning, just the initial diagnosis fee of $69. This was cheaper than any of the other 10 places I had researched and looked into. I'm cheap, so I was looking for the best deal for my buck, and I believe techbros was it.

They felt bad about the motherboard replacement being out of my price range, so they asked what I needed out of a laptop and I told them. They were able to give me a discount because of the motherboard replacement being out of my price range. I feel as though I got a steal!

Fast forward two weeks later and they emailed me checking in on the PC. I replied to the email saying that I wanted something a little faster. An associate called not even 15 minutes later about the response that I gave. He must have repeated what he could do to improve my experience like three times because I'm not the best with computers, but he was able to help me understand everything. I went in the same day and was able to get a better laptop to fulfill what I was looking for, for a really good price, after he explained things to me again. I also got an antivirus, 2 years of warranty, a free subscription for the antivirus for the future, and a free tune up for the future for a steal of a price!

I also asked about building a custom gaming PC, because they do that as well! He was very knowledgeable and was able to give me a reasonable quote. I asked if he could send me a components ist at some point so I could send it to my friends in NC that build computers. He not only agreed, but said he could send over a couple different build options, which was awesome!

If things work out with the laptop I purchased, I will definitely be back for the custom gaming computer when I have some money to spend. Thank...

I have come here for many years, even sending many people and my family here to get their computers fixed.

I bought an refurbished computer for my son to use while we were on vacation. They said it was as good as new, and worked great. I bought it and we left shortly thereafter. When we started using it, we realized that the battery didn't charge at all, and that if you unplugged it, the computer just completely shuts off.

I got back into the country, and dropped it off to be checked. They said that that the battery was completely dead. So they sold me a defective product to begin with, and because I was out of town working, they wont replace it. I googled it and found that the battery is 100 bucks.....so they deliberately didn't replace the battery and then sold me a defective product. I'm not going back, and I already told my family not to use them. So for 100 bucks, they have lost a longtime customer. I hope it was worth...