Planet Fitness — Attraction in Texas City

If I take the time to write review that means that my frustration topped a new milestone. I’ve had my membership on 06/08/2020 and went to workout 1 times ever since today. I decided to go use my membership today because I haven’t been in a gym in like forever— and surprisingly, I am being told by the receptionist that the system show that I am due after checking in, meanwhile my bank transactions shows that Planet Fitness process payment each month, for the 6 month. Dumbfounded as I was, I was compelled to gather more information to wrap my head around this anomaly. The gentleman tried to detail some information in regards to the ACH attempt to collect payments that apparently— according to their system state that for the last 3 months payments are collected in the first attempt due to insufficient fund, but eventually goes through for the second or third attempts...On the flip side, my bank statement shows each month a transaction from Planet fitness that is always successful, never gotten a message of a failed transaction due to some sort of insufficient fund issue. He subsequently told me that they charged me $15 for each unsuccessful transaction for the last 3 months, which I will not settle with, because I have proof of payments for each month for the last 6 months. He said I am contractually bonded to those charges— I requested a copy of the contract, he provided, and what I first noticed trying to skim through it— the layout of the contract is purportedly designed to discourage you to go over every stipulations. I left and went home and pondering on what just occurred, and decided to break my relationship with Planet fitness, because I believe that I have been duped and taken advantage of with these hidden fees, and also they didn’t deserve my money. Then I call the front desk to cancel my membership, the receptionist addressed me rudely and seemed nonchalant by saying I have to write a letter or come to the facility, which I will not do. I got membership over the phone and to cancel should be as easy as it was to get it. I withdrew permission to Planet fitness to process any further payments on my account and rip them the rights to access my finances.

To conclude, please read your contracts fully before engaging in a new relationship with a business, even when it’s written in minuscule characters purposely to discourage you from reading it— because some business are out there just to “getcha “ and take advantage of your finances. They need to earn it. Not steal...

Before starting this immensely positive review, I want to admit that I am in no way sponsored or provided incentive to give feedback. This is 100% of my own accord.

Big big BIG shout out to Ricky, personal trainer, their. He is highly intelligent and carries important information to reach your goals. Ricky undoubtedly produces results and his knowledge, experience, and appearance reflect those results. I was able to have a comprehensive conversation with him and he is very patient and flexible, showed me the entire facility and he had absolutely no idea I was actually ready to get a membership. He spent hours with me and executed his work perfectly. Big props to him and you should ask for him.

If you're on the fence about getting a gym membership or a planet fitness membership, get off of it. This place is S P O T L E S S. The locker room is amazing. Its modern, incredibly clean, and they do not cut corners on things like shower curtains. Everything was made with quality in mind. There are many~ machines designed for use by beginner and experienced members and anyone in between. Personal trainers have schedules on a screen and online listing what classes they do and when. There is plenty of space. You will not be cramped. Everybody is incredibly kind. The spa is seriously awesome for the price. I consider it worth the value. Speaking of cost, what you get for a black card membership at planet fitness is almost too good to be true for the price. The Texas city facility is a model PF that any employee should be proud of. For as much as the price of 2 streaming subscription, you receive the maximum benefits of not just the TC PF but all in the US. Don't take my word for it. Just get there. If you want results on any level, your money and time are well...

We moved here from a Florida location. The gym itself is very nice and we were super excited to see that the gym was only a few miles from our house. However, I have been in the gym 3 times and 2 of which were a bad experience. The first time they were unable to transfer my membership successfully. I was simply told I couldn’t work out at that time. I let that go. The girl seemed new. Tonight we came in and worked out. The mens locker room was unable to be used when we finished the workout. We had somewhere to be and my boyfriend could not shower. We waited and the sign was there for at least 45 minutes. I asked the two ladies at the desk if someone could find out how much longer it would be and they rudely told me no. They made ZERO effort. We are still waiting on the facilities. They are still sitting at the front desk with ZERO concern. Guess we were spoiled by the amazing staff at our previous Planet Fitness. I have worked in customer service my entire life. The two ladies there tonight need a few pointers. They made ZERO effort to assist us in anyway. They seemed to be more concerned with their...