Applianceville — Attraction in Titusville

We initially called because we had a fan in our LG refrigerator making a loud noise. The tech came out on 1/9 and found a large ice buildup due to incomplete defrosting. He defrosted it, put everything back together and charged us $180. The noise started again & we called on 1/28 & they came out on 1/29 – same person – and found more ice buildup. We were now told that a board / sensor / defrost control were needed. We paid up-front for the parts/service for the next visit - $310.19. They installed the parts on 2/6 and the tech said he “hoped that this fixes the problem” & admitted he was – in his own words – “grasping at straws”. On 2/13, we found a puddle of water in front of the refrigerator and found that it was not cooling & that the contents of the freezer were partially defrosted. The refrigerator was just below room temp. This time we requested someone besides Paul come out – Isaiah came out, measured temp in the refrigerator in the high 50 degree range. He said there was only 5% frost pattern on the coils, we had what appeared to be a sealed system, and that it’s a compressor issue. This time we were looking at about $1500 to repair. The tech began to bad mouth LG (they’re listed as an authorized LG service center) and said if we purchased from Applianceville, they’d “make things right” with all this. As it is, we paid $490 out of pocket & they wanted us to purchase from them after what appears to be a misdiagnosed problem from the start. At this point we decided we couldn’t trust them & decided to purchase elsewhere. We have a poor opinion of this place as a result of this misdiagnosis – which, if made initially, we would’ve only paid the service fee, and we’d have had time to look for another refrigerator. We shouldn’t have had to purchase something from them in order for them to “make things right”. To “make things right” tells me that they screwed up...

I've lived in Titusville for over 50 years. Applianceville has always been up and down. I was hoping that newer owners would restore some credibility with this business. Very disappointed with this whole operation. Most recently, in two different visits to this business, none of the employees were taking safety precautions for COVID. Store is basically empty, no inventory ( are they going out of business?) Most recent visit was to ask question about parts. Man at the counter acted as if I was bothering him. His answer? Go to Lowes or Ace or Home Depot!!!!! There were no other customers in the store. Bought a new dryer there a little over a year ago. I had considered buying from Lowes or Home Depot which were cheaper in price for same product. The man (I think the owner) I spoke to convinced me to buy at Applianceville because "our service will be second to none." The man extolled the virtues of his hometown company, new owners who were dedicated to service and community mindedness. His story line was "yes you will pay a bit more from us, but we will be there for you if you need service." Well the timer switch began to malfunction just after the "1 year" purchase. (Dryer has a sticker right on it that says guaranteed for 10 years.) Called for service...big run around about the limited 10 year warranty. Service man came out told me not to worry about it and that if he replaced the timer it would probably do the same thing again.....I paid over $100 for that advice! So much for service after the sale. I will not be buying anything here again and will not recommend this business to anyone. To the owners: your counter people need some customer skills and you should back up your speech about service after the sale with...

WORST business ever. Called because my fridge was not cooling and my freezer was not cold. Tech came out; shot air temp and told me NOTHING was wrong, charged me $80.00 and left. Problem continued on so I called for service on Saturday (11/2), and was told no can do, that they couldn't do anything until Monday. (Service guaranteed for 30 days, a lot of good this does since they don't work on the weekends), so I was forced to call another business to come look at my appliance because my ice was literally melting, so obviously SOMETHING was wrong. The Applianceville tech did not even "try" to troubleshoot the problem. Long story short, it was the relay that was the problem; the new tech replaced the relay and within 10 minutes everything was working properly. It's a shame that this company is ripping the consumer off stating "if it isn't doing it while I'm there I can't fix it".

I described my problem over the phone to the new company and the gentlemen who had not even seen my appliance yet told me it was the relay, and came out and within 10 minutes of arriving he had it fixed. So the claim of Applianceville that it could not be fixed if it was not acting up while looking at it was FALSE, a LIE, and DECEPTION.

I would NOT recommend APPLIANCEVILLE to anyone.... Seriously I will give them one star because I don't think I can give them no stars.

No pride in their work. Not to mention the tech that came out was arrogant and had no interest in fixing my appliance.

So it cost me a total of $180 to fix my appliance because Applianceville only wanted to collect my service fee and give me NO...