Rogers & Hollands Jewelers — Attraction in Toledo

I absolutely never leave reviews but after my latest experience with the store I’m so frustrated and sad. My husband and i purchased my wedding band from the store back in 2021 and had nothing but amazing service and came back and purchased my husbands band plus a few more things.. well since having our daughter my ring size has changed. I went in to have it resized they told me I would have to pay for my engagement ring to be resized as I didn’t buy it from them fine no big deal. Well we got it sent out the lady told me that estimated time was oct 23rd I was a little bummed on the time and she said it would more then likely come back sooner. I called a week before the 23rd just to check on the status because I don’t live close and we were going to be in the area to which I pretty much got told they had no idea when it would be back and I needed to wait for them to call me. Well they did exactly on the 23rd so today we went to pick it up and guess what my ring doesn’t fit it’s way to tight. The lady said I could send it back in again if I wanted too & I asked her if I send it in again am I going to have to pay to which she replied yes & that prices have increased so I opted not to as it’s not close to my house and I find it crazy that I would have to pay again & PAY MORE. It is super frustrating because that feels like a waste of my time and money that I will now have to pay again for someone else to...

I never do reviews, but the store has emailed me and asked me at every turn. The store in the Franklin Park Mall in Toledo, Ohio holds an outstanding sales staff. They were personable, fun, polite and really went the extra mile to make my shopping experience a positive experience. I initially looked for a set of men's bracelets - but I couldn't quite connect with anything they had. Then I saw an amazing ring that I absolutely knew would look amazing on my bf's hand. Since it was a birthday gift, I asked if it could be sized in time for the occasion. To my surprise - they said absolutely - two days before I needed it. Perfect timing. I never received a call on that Friday to let me know my ring was ready as was promised. I called the store to follow up on Saturday and was told that someone simply forgot to bring the ring to the Toledo store from Columbus where they repair jewelry. At 11:30 AM the manager let me know she was doubtful anyone would be willing to pick the ring up and bring it to Toledo - but that she would call me and let me know. I again called the store back at 3:30 and was told there was nothing she could do but offer a refund. I finally did get the call that my ring was ready on Tuesday. It seemed a little odd that the ring promised to me on Friday... was sized for Friday, got accidentally left in Columbus and couldn't be delivered to Toledo until...

My husband and I got married one month ago and we were at the mall to get our phones fixed at the Apple Store and we decided to go start looking for wedding rings and we stopped at Roger's & Hollands. We were greeted by Emilio who is such a kind person and I showed him a picture of a ring that I had seen online at another jewelry store to see if he had anything similar. He then went and brought Stephanie out and I have to say that if it wasn't for Stephanie, I would've never left with a ring. I was nervous. This was my first time buying rings and she is excellent at being a diamond consultant. She told me just to look in the case and show her what I like and I asked her about the pricing and she said don't worry about that. So I showed her what I liked and then she would find something in my price range that was similar to that and we left with the most gorgeous rings that I could've ever wanted. It wasn't our plan to buy a ring that day, but it worked out perfect. We were in there for quite a while and it wasn't just all business talk. Emilio and Stephanie were sharing stories about their life and we were sharing stories as well. They are wonderful people and I greatly suggest if you are looking for any type of jewelry to go visit Stephanie and Emilio at Rogers & Hollands. They also had some beautiful watches That we are going...