Jersey Coast Appliance — Attraction in Toms River

EXCELLENT experience! I walked into the Toms River store and asked sales rep Frank, to show us particular models of appliances that we were seeking. In less than 5 minutes, Frank showed us EXACTLY what we were looking for. He reviewed the features of models we wanted.

We picked out the models we wanted. He then explained warranty coverage and details of what parts were included and would be installed in the TOTAL cost of the appliances, up-front. No trickery. No non-sense.

In less than 10 minutes, we signed the invoice and paid for the appliances and agreed on a delivery date.

Delivery day 2 days later--- 2 techs, nicely attired, arrived in a nice clean truck. They provided polite professional, no- nonsense greet and pre-install info--- these techs easily brought the bulky appliances inside house, through garage, (as I requested), with the correct type of hand-truck, with no problem.

Zero scratches, dents, etc., to my driveway, garage, house and no dirt tracked into house!

The 2 techs worked like good team mates, smooth & professional- these guys knew what they were doing. They positioned the appliances in a fairly cramped area, with ease.

They then hooked up and tested the washer & dryer. The appliances worked fine-- But, they discovered a plumbing leak in my newly purchased home that could have been a big problem, if not fixed asap-- I had the plumbing repair made after they left.

But--- before they left, they told me exactly what needed to be fixed, how much repair parts should cost and then-- how to properly connect the appliances, after the plumbing repair.

These techs were 100% correct-- I did exactly what they said. I saved over $150 by following their advice.

That night I did laundry, with ZERO problems. The appliances work perfectly.

Salesman Frank sold us exactly what we wanted and he assured us a quality install. -- The service-install techs were total pros-- Our washer & dryer operate perfectly--

Kudos to JCA staff & crew-- !! Great value & install experience-- Highly recommend JCA!

Ed Michleski Holiday City South, Toms River,...

I recently contacted Jersey Coast to have them come out and look at my ice maker as it was not making ice and the freezer was not staying at the correct temp. I was told that the trip/service fee of $170.00 would be applied if I agreed to the repair with them that they diagnose. I agreed as they were recommended by a family member.

After some trouble shooting, the technician determined that the compressor was bad. He was going to notify the office but also informed me that the compressor has a 10 year warranty from LG.

I reached out to LG and they confirmed that. They asked for the company that would do the repair so I gave them all of the information for Jersey Coast.

I called Jersey Coast back to make the arrangements and explained what LG stated. LG would replace the compressor under LG warranty and ship it directly to JC so they could do the install but I would be responsible for the install charges. I agreed.

At this time, Jersey Coast informed me that they do not do that service but they could get me someone who works on the side. Someone did call me back and told me it would be $900.00 and I need to decide fast as he was going on vacation. Needless to say I did not go with the “side person”.

I contacted a reputable company, who I probably should have in the first place, and I now have a working refrigerator/freezer. They made the transaction with LG seamless to me, they were here when they said they would be and communicated all the way through.

I did have to pay their trip/service fee, which I understood, for $199. That is it! Not $900 by someone who works on the side! So, I gladly paid their trip/service charge of $199.

However, I am pretty pissed at JC about the $170. If you knew you did not, or could, not do this service why did you accept the original service request and take my money and then tell me you don’t do that. Do better Jersey Coast!

Rest assured you will never hear from me again.

By the way, JC cashed my check...

Absolutely the worst! My dryer broke and they came out. They told me it was my electrical outlet. Had an electrician come out, and he said the electric was fine. I called back asking to send a different repair man since the first had been wrong. A new guy comes, says it’s the heating element and schedules us for a repair. I call to find out my two window appointment and they said I was never scheduled and wanted me to wait another day. After arguing, they sent someone out to repair the heating element. After ALL this time it wasn’t he heating element, it’s the “motor assembly”. Now I’m pissed. Three weeks, two different men and still not fixed. Then my next scheduled repair, they cancel because the part never came in. It is now going on almost a month STILL not repaired. The only reason I haven’t sought elsewhere for a repair is because I had to already dish out over $100 just for them to come look at it. The office women are very rude. I told them I was frustrated with the service and instead of them apologizing and trying to make it right, I was told oh well. How unprofessional. Their phone service strides in how great of a company they are and if you’re not happy they will fix it. When I told them I was very dissatisfied, they just gave me a shrug and told me goodbye. I would never use this company again. I’d rather just buy new...