Sewing Shack's Consignment Wedding and Formals — Attraction in Topeka

I received a couple of good recommendations for alterations so when my youngest got her first communion dress we went in on Feb 9 to have it looked at and leave it to be altered.

My daughter has sensory issues with different fabrics and we had been through 4 dresses already. This was the most tolerable and I was hoping they could help find an alteration that would make it comfortable for longer than 30 seconds. I explained the situation and the owner shared what seemed to be some relatively simple solutions. I gave her the date of our event (9-1/2 weeks from the date I dropped it off) as requested but I explained that given her sensory sensitivity I really needed to have it back the week of March 25. I figured this way if my daughter still couldn’t tolerate the dress we would have time for a new plan/new dress. I was told that wouldn’t be a problem so we left the dress.

Fast forward to March 21 I called to confirm it would be ready the following week. The man I spoke with on the phone said it was down for her event date and she wasn’t to dresses for that date yet. I re-explained the sensory sensitivity and that I had requested by the week of March 25 as a result. He said she (the owner who does the alterations) was not there but would call me back.

I never got a call back.

A week later, on March 28, I called again. Spoke to the owner this time and was told she had me down for the event date and would be working on those toward the end of the following week.

For the 3rd time, I explained my daughter’s sensory sensitivity to fabrics and asked if there was anyway to get it sooner. Reminded, nicely, that we had asked to have it that week because if it just didn’t work for no fault of hers I needed time to get a new dress. She said she’d try.

Today, April 3, I called back. Yet again, I was told she wasn’t working on the dresses for my event date yet but that she’d never missed an event deadline before. I explained FOR THE FORTH TIME why I needed it sooner. Mind you - her event is in 10 days!!! I asked if she had started it or expected to get to it today. The girl I spoke with said no but it would be done very soon. Completely fed up with the lack of communication, understanding and service I finally just said I would come and get it and make other arrangements.

I am very understanding. I know this is their busiest season - that’s why I came in nearly 10 weeks before the event. I heard great things so I hope they get it together so no one has to go through this. My sweet daughter just wanted a pretty dress that she could tolerate for more than 5 minutes.

Rather than being treated with kindness and understanding, I was treated like an annoyance.

I won’t be back but I will be telling EVERYONE about the amazing experience I had with another tailor who took the time to listen to my...

SECOND UPDATE: Email from the owner. So because I gave a bad review, you won't sell my items?! WOW. So unprofessional but it's your store, so it's your rules. BAD, BAD business practices. When you get a bad review, how about try to fix it and move on? Email at end of review.

UPDATE!!!! I hadn't been gone from the store for 20 minutes , when I receive a phone call from the girl who waited on me, telling me they are closing out my account!!! Asked me to come pick up my items. They didn't have a problem with me IN the store as I dropped off 4 more items. No, not until I gave them a 1 star review!!! 🤔🤦🏼‍♀️

Wish there was another store in town doing resale of your items. I had an item sell but because they typed in the email address incorrectly, I was not notified my item sold. I don't have time to call them weekly to ask if an item sold or not.

There is apparently a two week time frame of picking up your check or you forfeit the money. Rather hard to do, if you are not notified of your sell.

Literally while I'm standing there being told this, another woman had the EXACT issue. THEY put in her email address incorrectly. Maybe you should try a different approach of transferring emails into your system. 🤷🏼‍♀️

"It has come to our attention that you are unhappy with our store, I am sorry you felt the need to put our business on blast over a simple mistake. (being unable to read your writing) We feel it's in the best interest of both parties to no longer carry your items in the store. We have all your items pulled and ready to pick up, since we are canceling the contract, you will not be responsible for any early pick up...

Brought my dress in January and was told we would bustle, shorten it from the waist, and add a corset. I was told to come back as soon as I got my shoes so we could get measurements. I drove an hour there each time I visited. I got my shoes and made an appointment and came in in March, when I came in, she had me put on the dress then told me that I didn't need to try it on because she needed to put the corset on first. I confirmed that I didn't need to pay more for the corset to be put on and she agreed. The corset was put on and I got my measurements taken after lots of waiting and lack of communication. The corset looked great and we moved on to the bustle and shortening the dress. I messaged multiple times to check for a price and when the dress would be ready and kept getting told different things or would not get an answer at all. She said it was done Sunday but didn't call me to come get it until Thursday which was the date I left for my out of state wedding. I picked it up and noticed some lace was falling off and there were multiple safety pins in the dress. I brought it back and she fixed the lace. When I got to the state my wedding was I looked over the dress once more and found multiple lace pieces loose, four pins, one of which was sewn into the dress. The bottom of the dress was altered but it shouldn't have been as she said she was pulling the dress from the middle up. The bustle didn't look...