Target — Attraction in Torrance

On January 3rd at about 10:35pm at the Target located in Torrance behind Del Amo Mall. I walked in hoping to exchange my babies owlet as its brand new in box & saw Amazon is having a sale right now for an owlet sock & camera bundle.

I got helped from multiple people who had me waiting for about 10-15 minutes as they were looking for the key to unlock it. That was completely fine as I saw there sense of urgency, they asked me to head up front as they couldn’t find it & ask customer service. At around 10:52pm Me & my husband went up to the front counter of returns and exchanges. Where a white female with black glasses on her head & tattoos on her arm was sitting behind the counter (no name tag) My husband had asked her if she could help us and if she knew anything about someone grabbing the keys. She immediately came off hostile and irritated. I understand it’s then end of the day & people want to go home. Unfortunately if you’re on the clock you don’t speak to people how ever you want because you’re irritated. She told him “people are looking for it still.” & he asked her if he knew how long it would take as we had been waiting for a while and I’m pregnant. I had already walked up at that point as I heard the tone in her voice I asked her “do you know where the manager is?” She said “they are looking for it to, you guys need to wait. i don’t know where they’re at. it’s not my department.” I was immediately taken back & that’s where I have an issue. There was no reason for the attitude. As much as she was irritated with us asking her for help even after someone on the team told us to go ask up front it wasn’t our fault that the keys were not able to be found. I told her “I’m not asking you to grab me the item, I’m asking for your manager.” She rolled her eyes and said “well they’re looking for the damn keys.”

I already knew that exchanging the item with her was going to be uncomfortable and truthfully I don’t really have the energy to entertain someone who obviously doesn’t care about customer relations when I’m already pregnant. Me & my husband went back to the department where a team member from electronics helped us and found the key. He said “you guys are still waiting? Let me try.” & was able to grab it. He did tell us we had to go back up front to get price matched & exchange the item. So we headed back up, where the same lady was. She told me “if it comes up in my system then I’ll go ahead and price match it.” You could tell she did not want to help us. I went ahead and read targets policy, for Amazon price match. I don’t know if it was bitterness or what. She took about 3 minutes on the phone and let us know she was not gonna price match it for us. At that point I was already irritated myself with her attitude and the situation itself.

All that time wasted finding a key to tell me she was going to price match it for me out of spite. She wasted my time & the team’s time. & now an inconvenience to the store management as I’m writing a complaint where it could have all been avoided. All I wanted was to exchange my baby’s product and get a good deal. There was no need to have an attitude. I didn’t even mind that I had to wait for the keys to be found because I was just excited about the deal. I know this behavior is not apart of...

You get what you pay for, Target. Those minimum wage, minimum effort employees must be really worth it to keep your stores somehow looking like a flea market before and after they dumped the boxes out. Schrodingers box store right there.

Seriously, this one is going to be one to remember. I bought a cable on the app for drive up pickup, and it said it was ready. Pretty simple, as usual, or so I thought. Turns out there's a way to send a customer on a fool's errand without telling them it isn't in stock. Inventory Not Found (INF) is what that was, and it still notified me to come pick up my order. Which I did. When I arrived and checked in, I proceeded to wait patiently for about ten minutes until just about all the other cars cleared.

When no one bothered to come tell me it was missing or even check on it, I cycled through the app again. Once in awhile it gets buggy and doesn't work right. No big deal I thought. Still no one even looked my way. I asked a worker what was going on, and with this one the minimal effort was so strong that he didn't even bother to listen, and just told me I had only been there for 30 seconds according to his machine that tells him what to think while he's on the clock. I tried to reason with him, but he only knew how to reference his machine and say that he doesn't know because he's just hourly. Same for another employee, and she was quick to try and falsely escalate it enough to warrant calling their security. Again, I was just wondering what happened to my pick up. She quickly switched to I'm just hourly mode, to which I again asked for a manager that knew what was going on.

For this there was a brave but inexperienced soul came to speak with me. In the end he finally explained that no one could find it, but he definitely needs work dealing with upset customers so as not to beat around the proverbial bush and stay straight on point without getting bogged down trying to defend the incompetent actions of people that "just work there". Respect to him for that, I'm not easy to deal with when there's a grossly substandard group of employees at a retail location. They really must put the less talented people in the drive up pickup area because the first two were just checked out of existence while they were working.

So... and this isn't the first time. I went in to the store and found it myself. Drive up really does put more people to work and i like when humans are good at it because it gives business reason to not automate. These clowns were a case study for why automation needs to happen.

After I found the item, I found the brave dude talking to his manager and started talking to her. I really have a soft spot for lower management, and the can do attitude that comes with it. Too bad it gets wasted at places that only want to put out the bare minimum amount of money for their staff. It goes back to them getting what they pay for.

The look on their faces when I found it was solid gold, but that wasn't what I was after. I'm just glad I was able to find it in that death trap of boxes that is just waiting for OSHA to learn about. My goodness that...

I have been a long time loyaI customer of Target and today for the third time THIS YEAR I have been disappointed in your store, your system and your customer service! I am 8 and a half months pregnant and I recently created a baby registry at one of your store and had issues with your system the entire time. The scanners also did not work properly and we kept getting kicked off of the app during our registry. NONE of my guests were able to access my registry at any time, once again due to YOUR SYSTEM HAVING ISSUES! As a result only 3 things were purchased off of my baby registry list. This was an EXTREME DISAPPOINTMENT! Never have I had such poor service at a retail store. Today I was shopping at Target for 3 HOURS trying to use my giftcards since that is all i recieved due to your system being down and not allowing anyone to access my registry. This required me being almost 9 Months pregnant to go into your store and purchase everything off of my registry myself! I did what needed to be done and filled up my basket, once reaching the register I was informed that ONCE AGAIN, YOUR SYSTEMS ARE DOWN and if anyone purchasing items with anything other than CASH would not be able to purchase anything at all. When the manager was approached with the issue by various customers including myself, her response was "it's not my problem!" Amongst other RUDE and unprofessional comments. She then walked away continuing her cell phone conversation! This is the SECOND TIME this year that this has happened! I am disgusted with these experiences and the Manager and your computer system! Something needs to be done about this! This is unacceptable!! The customer should not have to suffer as a result of Target's re-occurring...