Extra Space Storage — Attraction in Town of Babylon

I recently experienced truly outstanding customer service at Life Storage, and I couldn't be more impressed. From the moment I walked through the door, I was greeted with warmth and professionalism by the manager, Judd. His dedication to ensuring a seamless and friendly experience truly stood out, and I wanted to take a moment to commend his exceptional service. First and foremost, Judd took the time to attentively listen to my needs and understand the storage solution I was looking for. His patience and willingness to address all of my questions and concerns demonstrated a genuine commitment to customer satisfaction. He went above and beyond to ensure that I felt comfortable and confident in my decision, providing detailed explanations of available options and helping me choose the best fit for my needs. Moreover, Judd exhibited a remarkable level of professionalism and expertise throughout the entire process. His knowledge of the facility's offerings and procedures was evident, and he was able to efficiently guide me through the rental process. I appreciated his transparency regarding pricing and terms, which further instilled trust and reliability in Life Storage as a service provider. What truly set this experience apart, however, was Judd’s personalized approach to customer service. He took the time to address me by name and consistently ensured that I felt valued and respected as a customer. His friendly demeanor and genuine interest in meeting my needs left a lasting impression. He is a great asset to the company and should be engaged in any onboarding or customer service training that all employees can learn from. Overall, my experience at Life Storage exceeded all expectations, thanks in large part to the exceptional customer service provided by Judd. His professionalism, expertise, and genuine commitment to customer satisfaction truly set the standard for excellence. Thank you, Judd, for making my storage experience a truly positive one.

The challenge I faced was once I wanted to lock in my rental price just at the two month mark, there was no budging since the system had already made the change...

I’ve been a customer of the North Babylon location of Extra Space Storage (which had changed its name for a period to Life Storage) since July 2021, and it has provided me with an excellent way to safely store my household items. During this time, I’ve had contacts with several managers and staff members, and each has been very helpful, friendly, and customer focused. (Two standouts have been a previous manager, Evelyn, and the current manager, Judd). On the few occasions I’ve needed to speak with someone in the office, I am immediately recognized as a customer of theirs and known by name. In one instance a few months ago, I was alone to meet a buyer for an item I was selling from my storage unit. I first said a quick hello to Judd, and he made a point to keep an eye out for my safety! I recently needed to explore options and costs for changing the size unit I needed, and Judd went out of his way to help me throughout that process. He is a rarity in the retail business: genuinely friendly, patient, informative, and professional, and as a result, I felt prioritized and appreciated as a customer. I highly recommend Extra Space Storage, as they offer a clean, well-monitored facility and also seem to understand the importance of providing excellent...

I leased a storage unit at Life Storage -(now Extra Space) - in North Babylon on Deer Park Ave for the past year. I was always impressed with how clean and safe the facility felt, no matter what time or day I went there. I needed to change units now to save money & actually looked into another location closer to my apartment. However, I came back to the Deer Park facility even though it is a little farther from home because the contrast felt so strong in terms of cleanliness and a feeling of comfortability. I also cannot say enough about the manager, Jud, who worked with me to find another suitable affordable unit. I likely drove him crazy with multiple calls about various options, but he was always helful and patient! He sets a high standard in terms of customer service & quality for this facility. If managers are reading this - give the man a raise! He represents your company well. (And no - no bribes were received for this comment. LOLOL. I am just someone who always feels good employees should be recognized. Good customer service doesn't always take place...