Dart Computer Solutions — Attraction in Town of Camillus

There's good customer service. Its so common we take it for granted. There's bad customer service that we tell all our friends about. Then there is exceptional customer service that a lot of the times goes unmentioned and unnoticed. This is review is about the exceptional customer service my son and I received at Dart's Computer Solutions.

My son has be saving and hording his money for the past year so he could upgrade the family's Windows XP computer to something a little more modern so he could play some current games. With all the distractions around, like cool Lego sets, that's no easy task for him. With his birthday and Christmas just around the corner, we let him order the parts we needed to upgrade the computer online on Black Friday and covered the shortfall of what he didn't have funds for.

We spent Friday and Saturday morning assembling the different components for the new PC. Around noon on Saturday, we finally got to plugging it in and trying to install Windows 10. Instead the computer just beeped at us. Nothing on the screen, just beep, beep, beep. After doing some quick online research I figured it was either the RAM or the Mother Board. I got ready to send the parts back to the online vendors for a warranty claim. It wasn't exactly the ending my son were hoping for.

Earlier in the day, I had stop by Darts to buy a cheap part that I had overlooked. I decided to give them a call to see if they could help. After a short conversation they asked me to bring the RAM in. No problem. We went right over and in less than 15 minutes they confirmed my suspicions, the memory was bad. So we headed back home, but as we came in the door, Darts called me on my cell phone (I think their number is a cell phone too, so my number was in their phone's memory... I never gave it to them) and asked if we could come back because they had one more test that they wanted to try out. Who does that? I was impressed. Normally a business wouldn't bother.

So we turned around and zipped back. (They're less than a mile away so its no big deal.) They ran the tests and got the RAM to work... what magic pixie dust they used to get it to work I have no clue. Then they asked if we could go back and grab the computer to see if they could get it to work. So back home we went, grabbed the computer and went back. My son pointed out that it was like going to the hardware store for a home project... you never go just once.

This time we left the computer, the RAM, and my phone number so they could mess around with everything at once. I wasn't too optimistic that they would get it to work.

My son and I were home for about 20 minutes when they called me and told me that the PC had POSTed and booted up to the BIOS. Good news! That's where I wanted to be. Next step was to install Windows 10! We went back to the store yet again. They had the computer waiting for us. My son gave a sheepish "thanks" and I offered to pay them for their time and effort. All they wanted was a hand shake and a thanks.

I was floored. Other than the inexpensive part I had bought earlier from them, I had never dealt with their business before and yet they had taken my problem, trouble shot the issue with me, and fixed it. They didn't try to give me the run around or blow me off. The staff at Darts can be proud of the business they run....

I have known these gentlemen at Dart for some years now and I will start by saying they are polite and are men of integrity, absolutely. It is not easy to find businesses that you can truly trust with costly equipment that could be potentially expensive to repair. Not a concern at Dart...they are totally trustworthy and care about their customers. I had a laptop that was out of warranty and started having problems. Even though I live in Albany, I felt more confident in sending it to Syracuse than bringing it to one of our local stores. Dart was very quick to diagnose the problem, communicate the options, clean up the laptop, and back up my files. Having problems with computers, etc. can be frustrating. Dart makes dealing with those frustrations a whole lot easier. This Dart gets a...

Second time back- this for a major repair on a laptop that did not take well to water. Dropped off late in the day, called the next day with diagnosis and cost and time estimate. Communication was excellent as they updated me on the parts order- came in a couple days early, part installed that day, picked up price as estimated and work done early. Another excellent experience. Old review- Excellent experience- broke a connector to a portable hard drive. Took it to Dart, within 5 minutes was given a plan to resolve and an accurate price estimate. Completed when expected, all the data transferred to a new larger drive....