Starbucks — Restaurant in Town of Camillus

Lost a long time customer forever. No cash payment. Not accepting walk in customers.

I stopped in today with my three year old daughter, I’ve been a huge supporter of star bucks for years and it’s certainly something I enjoyed treated myself and my family with.

That being said when my daughter and I walked in I noticed the staff has pushed every chair into the center of the store to maintain a perimeter from the front door to the counter.

There was about 18 orders on the counter and 6 people standing inside waiting. The store was very busy, I thought it was weird but I had worked in hospitality for 8 years and I’m 100 percent fine patiently waiting in line and waiting for my coffee.

After waiting “in line” which was just a long line of people waiting to ask why their online order wasn’t ready I was up. I asked to order my usual and the staff at the counter informed me that they were not accepting in person orders… only orders from the app or the drive thru.

Even if the store was too busy to take customer orders I find this incredibly disappointing and embarrassing for the staff and management.

I’m referring to the monetary barrier of entry on ordering coffee. Requiring a phone which costs additional money or a more expensive vehicle to order a coffee is absurd. From a company that orders every food item from a prepackaged supplier. This a company that only cares about their dollar. It was a massive slap in the face not to be able to walk in and order a coffee. I will be moving to Freedom of Espresso and other local coffee company’s who have a sense of...

🌟 Kenzyrah at Fairmount Starbucks = Excellence in Action 🌟

I had an Uber Eats order prepared by Kenzyrah at the Fairmount Starbucks, and it was one of the best customer service experiences I've ever had - enough so that I had to get online to leave a review.

Not only was the order perfectly sealed and separated to survive a long journey, but she also included a thoughtful handwritten message that brightened my entire day. This kind of professionalism, care, and attention to detail goes far beyond the call of duty, especially since going into the café was a part of my routine.

In a world where fast service can sometimes feel impersonal, Kenzyrah proved that kindness and excellence can travel miles. Her actions reflect a true ambassador for Starbucks' values, and to ensure the higher ups recognize what a rare gem she is 💎, here's my little poem of thanks:

In every sip, her kindness shows, A steady hand, a heart that glows. Through coffee cups and journeys long, Kenzyrah's care makes service strong 🦾

Thank you, Fairmount team, and especially Kenzyrah, for reminding me why I choose to stand by my local café team in a time of global stress and much-needed...

If I could give no stars, I would. My daughter and I were there last Thursday around 9:20am. The drive-thru line was long, so we went inside to order. Huge mistake. First thing I noticed was several flies swarming around behind the counter. There was one person ahead of us in line. She got waited on fairly quickly. When it was our turn, the cashier walked away and never came back. Another person came up to the register, made no eye contact and did not acknowledge us. Instead she was typing something in and talking to a coworker. She finished and then walked away. Finally someone came over to take our drink order. When we were done ordering we walked over to the pickup counter. There were about 9 people waiting and 19 ( I counted them) unclaimed mobile order drinks sitting on the counter. Long story short, we waited 25 minutes for my drink and another 5 minutes for my daughters drink. This is beyond unacceptable. The same drinks were still there sitting on the counter when we left. Their system is broken. Mobile orders bump ahead of anyone that is physically there ordering at the register. It...