SUPERCUTS — Attraction in Town of Colonie

This is the second hair appointment that I am having to try to recover the semblance of what my hair had looked like before they ignored my directions to put on 8N on my hair roots to cover the gray. Instead, they said I did not want that and that I wanted something else and put a much darker color on my hair roots, which is what both the manager and the training stylist had on their heads with shocks of color sticking out, not my style. Valentine a goddess of hair and all things but in some peroxide and 8N to my uber-dark roots. It helped and she was really great but I still ended up looking like Tony the Tiger because I pulled orange! Jasmine the manager said I'd probably have to come back and get some foils to blend it all in, why did I have to wait for that and why couldn't they do on the second fix?

Now we are up to appointment number 3 for those foils! That was last wednesday. Miss Jasmine the onsite manager had told me I needed to come back to have some foils put in to finish the damage recovery on the bad hair dye from the beginning of June when I got told that I did not in fact know what I wanted when I told them I wanted 8N dye put on my roots. OK, I am serious here. Everyman that comes in get ask what blade size they want on their cuts and they are trusted and expected to know it. I am a grown woman, an elder even, and I am trying to be a role model of how to do so looking good. This whole hair debacle has me down. So I am excited to get some foils because my hair lost its dimensions in all of this. A "few foils" become more than I have ever had and the amount of bleach put on my hair had me worrying about the clothing the I was wearing and whether it would survive....three bowls full. I was tired. How are a few foils to correct things taking 2 1/2 hours?!!! Then I was charged for them when I was told I had to have them to correct the debacle to my hair. Furthermore, I have 3-4 different accounts and my "points" have not been aggregated yet. So in total I have paid for this mistake "no you do not want the hair color for a root touch up that you say you do" $100 first visit, $50 second visit, $100 3rd visit. Are you kidding me? I have paid $250 and about 12-15 hrs of my time, which in my billable hours is 12-15 times my out of pocket expenses. In addition, I have walked around with pebbles and bamm bamm hair (phase 1), tony the tiger hair (phase 2), and now super bleach (phase 3). Worse of all, I have not even gotten a hair cut or blow out because I was told that would me $55 and I have no points and I am already paying for them them to fix this mess not maintain it. After 20 years, this is what I get. Thanks, Reba. Too bad you left the summer that my my mother died, my daughter turned 18 and graduated, and my dad, and my brother and his girlfriend were in the house and I looked...

Never Again!!! This was my first time going to Supercuts in years and it will also be my last visiting this locations and Supercuts in general. I came inside for a mens cut and a beard trim. The lady who did my hair clearly doesn't work well with people with disabilities. She was asking me questions that I was unable to comprehend about how I want my hair short. When I couldn't understand her questions, she seemed annoyed. She asked a random customer and her co worker about how I was unable to understand her question. It made me feel uncomfortable and unwelcomed. Also she was disorganized. She was very distracted on the job by having long conversation with her co worker, and procrastinating on the job. As a result it took nearly 40 minutes for my haircut and beard trim to be done. When I went to pay for my haircut, my total ended up being $23.50. A mens cut at Supercuts is about $17. A beard trim was not listed as an additional charge, and I was basically charged $6 extra for the beard trim. When I go to a barbershop for a mens cut and a beard trim, I never have to pay so much money for a mens cut and a beard trim. They would either charge you $2 extra with the beard trim, or just include the beard trim with your haircut. So when I questioned the lady about why my total ended up being $23.50, she gave me a grumpy attitude and said, "you can look on the receipt." I felt like the lady had ripped me off. When I paid $23.50 for my haircut, it gave me the option for a tip. I decided not give her a tip after the way she had treated me and her performance on the job. When she found out I didn't tip her on the receipt, she said "goodbye" in a rude attitude before I left. I hope she gets fired for ripping me off and being disrespectful. She clearly can't have a job if she doesn't work well with people with disabilities, and get...

I've been going here for years and Ebony, Jasmine, and Reba are great. However yesterday I got someone else and my hair ended up way shorter than I intended, even though I pointed specifically where I wanted it and even warned the person that it's wavy so it will end up shorter than she thinks. Still ended up with a cut way to short. Maybe this is a sign that I should find somewhere else.

UPDATE: I went to get my next haircut four months later and the appointment I made that morning wasn't even in their system. I don't know what happened with the computer, but there was no appointment, other people had been booked in the slot, and apparently Jasmine wasn't even available then even though I was told the appointment was with her. I don't know what the heck happened, but I didn't get a haircut despite taking time off from work to do so, resulting in an afternoon completely wasted. Unbelievable. I don't see myself coming back here ever again...