AutoZone Auto Parts — Attraction in Town of Goshen

Went to the Autozone in Goshen. I have told my daughters for years, if you need something for your car go to Autozone they stand behind their products. Don't be afraid to spend a few bucks for the best it's worth it in the long run.

So i bring back battery my son in law who is on active duty bought in Ga before being deployed. They paid $160 for a gold.

Lest then a year later her truck won't start and i suspect the battery. I walk into Autozone first question whats the phone number it was bought under. I give them my daughter and my son in law cell phones. No luck. Thats it that is the last of the conversation they will not honor a warranty on an 11 month old battery?

Manager says call corporate. I call the number on the back of the loyalty card. A gentleman from the southwest calmly tells me sorry can't help you. Call you son in law in Afganistan or wait for him to come home. He is deployed my daughter needs the truck. He says you can always buy a new one and when he comes back we can talk about a refund.

I can't trust you to find the warranty on the one we have and you expect me to trust you on a refund.

When i finish on the phone the store manager says hey. We can't do it because we don't know if he stole the battery.

So this is what the world has come to? Our heroes steal...

I have been there other times with good service. Today I had an issue where my key remote won’t work and the key light was staying on. Stop in told this woman the issue she mentioned they don’t do diagnosing any more. I asked for new batteries for the remote to see if that would help she put in the battery I paid walk out to the car and my remote still didn’t work. But obvious the remote was not the problem. I went back and told her the remote isn’t the issue so I want a refund back. This woman was nasty to me tell me oh really oh I look like the type I asked for my receipt and battery and she gave them to me and told me I have to come for my refund after 12pm. I let her know that. $9 will never break me. I don’t know about people anymore. I will no longer do business with Goshen Auto zone. They don’t even...

We had an arctic blast last night that sucked the remaining life out of my dying battery (and also me but that's beside the point t). I just moved back to Goshen so I ran up to Autozone. This is the morning of 12/24/22. There was a very helpful young man there named Adrian, I think. He was very friendly and helpful, pulled the battery I asked for. Speedy transaction all in all. He was a Saint for swapping the battery for me in 5 degree weather and was positive and provided great customer service through the whole thing. I would have tipped him if I had extra cash on me. Take note Autozone, this is a fantastic employee and an asset to...