Starbucks — Restaurant in Town of Goshen

I visited this Starbucks on many occasions but I guess the afternoon staff is way more friendlier than the morning staff as this was my first morning visit here. I ordered the melon burst in a medium and was informed that it only comes in a venti...I asked her to show me the cup size...her helper showed me the cup size and I decided on the medium refresher drink...then I said I'll take the melon burst as she had already put it in the order. Her assistant proceeded to write on the cup that she had shown me, however I told her I did not want that cup because she had her fingers all inside the cup. I got attitude after that. While I'm waiting on my warmed cheese Danish (after 6 minutes) I go back to the register to remind the cashier that I was waiting on my warm cheese danish now I'm met with attitude from the cashier brutally stating "it's coming." I go back and wait for my warmed cheese Danish by now 12 minutes have passed another worker asked what I was waiting for as she clearly saw me standing there for almost 15 minutes. I replied I'm waiting on a refund because it does not take 12 minutes to warm a Danish. She said Taylor would help me and he did. He apologized for the wait and refunded my money. I do not expect to have attitude from staff, especially where I'm spending my money and reminding them of sanitary protocol and wait time. The two individuals that gave me attitude could have simply humbled themselves and apologize for trying to serve me a cup that she put her fingers in (with no gloves on) and for forgetting that I ordered a warmed cheese Danish. Normally any food that I order always comes out before the drink, no matter what Starbucks I go to...

Originally I reviewed this place high when it opened, but since then the customer service has gone WAY down. I ordered a simple non-fat PSL iced without whip cream for my family member in the car and at the window I was handed a hot one. I told the employee “I’m so sorry but I ordered an iced drink” that same employee rolled her eyes and turned around to tell the other employee that it was iced. Then decided to take a 10 minute break right then and there. I found myself being the person apologizing for this experience, out of politeness but after their third time of getting this drink wrong in the same moment and not getting any kind of “I’m so sorry we’ll fix this for you” I found myself wondering why I was being nice and they weren’t. They treated me as if I was the problem, as if I inconvenienced THEM for getting the order wrong. Not a good feeling at all especially because I was holding so much grace and understanding in this situation. Everyone makes mistakes but geez can ya’ll be a bit nicer to costumers that aren’t giving you...

HORRIBLE EMPLOYEE name tag Jordan I am not surprised I see somebody else who looks like to have been in the store. Left a review as well. I’m glad someone else is also saying something because your employee was very incorrect for his behavior. I was in the store at the counter and the young man was fighting with a gentleman at the window for God only knows what but I’ve never ever in my life seen an employee of any sort of company treat somebody at the window like he did. He was so nasty. It was actually scary other people inside the store. We’re nervous by the way he was acting And then he kept on telling all the other employees you heard that , you heard what he said you’re my witness right. He kept on demanding the customer‘s last name Saying something that he was going to get the customer banned . The employee needs some training and some anger management honestly, doesn’t look like he knows how to work with customers I will come back to Starbucks cause I love it, but I don’t think I would feel safe being in the same store...