Super Nacho — Restaurant in Town of Goshen

Horrible Experience I hope this review guides you in deciding whether you chose to go to a restaurant where you will be disrespected as a long time (now former) customer. For several years, my family has supported Super Nacho (formerly Jimmy Changas) because the food was pretty good, local and the owner and his family were nice. However, today overshadowed all past experiences and prompted me to immediately write this review regarding Super Nacho in Goshen, NY.

I placed an order over the phone and repeated it more than two times to the young lady as she repeated it back to me (3 Taco salads with chicken and no cucumbers, 1 salad with no chicken and no cucumbers) for a total of 4 salads, a bag of nachos and she asked if I wanted salsa and I replied yes. No big deal. Upon arrival I paid without receiving an itemized receipt (which is normal for this restaurant) but if they had itemized receipts it would have prevented the next horrifying, condescending, confrontational events as the incorrect order would have noted on the receipt.

Due to the order not being ready after calling it in at 7:30 PM and was told it should be about 20 minutes and the order completing at 8:05 PM, it was brought out to my car. Nice gesture, but this will be where all the pleasantries ends. Prior to me pulling off I opened the bag and counted 3 salads and not 4. I immediately called the restaurant back and noted the error to the same young lady who stated, “that is what you ordered as I repeated your order back to you”. I advised her that it is not correct and repeated my order once again. She became upset, confrontational and was adamant I was wrong and when I told her I would come in and speak with the owner because her tone was not respectful of me being a customer…let me just leave the part out with what she said next and then she proceeded to hang up the phone.

In my experience whether you are shopping online, ordering food, ordering a new cell phone, etc and proceed to identify something wrong with your order most companies and/or restaurants attempt to rectify the error to ensure their returning customers are satisfied and remain patrons. You do not accost them, berate them, immediately become defensive and confrontational. It did not stop there; allow your children (in this case the owners daughter) to engage in an augmentative manner defending the error. This was not a fight where you gang up on your customer when they are bringing something to your attention. During these very trying times my family and I believe in supporting small and local businesses. We believe most families living in small towns and rural areas like to keep their small businesses around.

I will NEVER purchase anything from Super Nacho again and will share this horrifying experience on every media platform. As I mentioned to the owner, if I were wrong, I would have apologized and asked to have this resolved as that is how I was raised, to always be respectful of others. But you will never disrespect me nor have your daughter speak to me as a customer the way both of you did. If you were having a bad day you should not have interacted with the customers and had your wife speak. What you ended up demonstrating for your young employees including your daughter is they could never be in the wrong and that the customer is always wrong.

There is a greater trust developed and camaraderie formed between consumers and small business owners when local patrons continuously purchase goods and/or services from you. Unfortunately, this customer is now a...

Had to be the worst service I have ever got going out to eat the food wasn’t bad at all but way to expensive for what you get I will never step foot in that place again and when I complain about the service the manger began to tell me how long he’s been in Business and that we can go find somewhere else to eat waitress took our order it never came back after dropping food off left us with no drink and one of our orders wasn’t even something we ordered I wish I could leave a negative star for how bad our experience was there and it’s not like they had people in there that I wouldnt understand more it’s was 20mins after they opened and only me and my wife and a table of 3 next to us in the whole place this place is going down hill fast I would waste your money there you can get the same food a lot cheaper in that area with way...

As a small business owner myself, it saddens me to know that people will leave negative Comments,that are out of control of the business and absolutely nothing to do with the quality of food or service. This is a mom and pop restaurant they are truly amazing people with amazing food. This family works very hard. And people will leave negative post about the 4% credit card fee, which makes no sense to me if you don’t like the credit card fee go to an ATM and pay with cash. Don’t ruin somebody’s business just because there are changes that are out of their control.also if you have not Walked in another one shoes or don’t have anything nice to say please move on I’ve been going to this business for over four years now and cannot find a negative thing to say. God bless the mom and pop businesses that have worked hard to...