Purity Hair Design — Attraction in Town of Guilderland

I recently visited Fallon for a men's haircut, and I must say that the quality of the haircut itself was excellent. The stylist did a great job in understanding my preferences and delivering a haircut that suited me perfectly. However, I had an unfortunate customer service experience that left me disappointed.

A day before my scheduled appointment, an unexpected last-minute job came up in my construction company, and I had to prioritize it. Unfortunately, this resulted in a no-show on my part, for which I take full responsibility. Shortly after, I received a call from Amanda, an employee at the salon, who informed me about the missed appointment.

Amanda presented me with two options: either pay an additional 50% of the service cost or cancel my next appointment, which was only four hours away. Given the suddenness of the situation, I found these options to be quite inconvenient. I understand the importance of honoring appointments, but I believe that a more flexible and understanding approach could have been taken, especially considering the circumstances.

Ultimately, I decided to cancel my next appointment, and it's regrettable that this incident has led me to seek another hairdresser. The quality of the haircut itself was commendable, and I would have gladly continued visiting Fallen if it weren't for this unsatisfactory customer service experience.

If you're looking for a men's haircut, I would still recommend Fallon based on their skilled stylists and the results they deliver. However, it's important to note that their customer service might not be as accommodating or understanding when unforeseen...

Wedding Hair and Makeup Review:

Making 9 girls from the Bronx happy is nearly impossible and yet that is EXACTLY what happened with Purity!! Every single one of us looked stunning, hair and makeup flawless, but even better, we all still looked like ourselves. No crazy makeup caked on or insane hairstyles. Not only did we feel beautiful but as a bride, you want your girls to have fun getting ready on your big day and the purity team kept us laughing and dancing around, was organized so that we stayed on time for the photographer, and stuck around till the very end to do last minute touch ups. Getting ready with them made the process painless, fun, and the results were incredible. Also, my now husband cried when he saw me and that never happens! He could not get over how perfect I looked! I worked with several of the women and they were all extremely personable and helpful and efficient through the process of hair and makeup trails, schedule changes, and in my case a totally different hairstyle the day of.

They helped make my wedding perfect and I could not recommend them more! Thank...

I was SO happy with my first visit to this salon I felt compelled to write a review and let others know. I know when you are looking for a new salon you need to rely on reviews and gut instinct before you put your hair in a new stylists hands. Let me say I got the royal treatment at Purity Hair Design. The shop is on a cute street and has a great atmosphere. I was immediately offered a refreshment and only waited a minute before Amanda brought me back to her chair. She took 45 minutes discussing my new cut and color. She truly cared about my experience and achieving just the right look that I would love. I showed her pictures, she showed me some of her own, we played with different swatches and even discussed my ideal maintenance schedule of my new desired look. Who does that?! She was so thorough. She then gave me the BEST cut and color I ever had. If you are considering a new salon or a new look I strongly encourage you to visit Amanda or one her talented stylists at Purity. You will be so...