Charmayne's Florist & Cake — Attraction in Town of Hempstead

We placed 3 separate orders for my father in laws funeral. 1 in person and 2 via phone. The level of customer service was spectacular. Very attentive and kind. I felt that the representative took their time and dedicated her time to my orders. I was NOT crazy about the floral Arrangements when they arrived at the funeral home. The white flowers didnt smell or look fresh. My family and I spent $800 on flowers that weren’t up to our standards. It was a time of grief and we didnt have the time to call and complain. But I would definitely not order any white or sprayed floral arrangements from this establishment. The red roses bouquet was the nicest full Looking arrangement. My daughter was disappointed in her grandfathers wreath she ordered for him. It could've just been a bad batch of white flowers and we just happen to get those. I do not intend for business to be loss but just a suggestion if the flowers don’t smell or look nice as the picture give a call and let your customers know. Maybe a different flower or color would’ve...

Charmain’s Florist went above and beyond for my mother’s funeral. The floral arrangements were absolutely stunning, and the fragrance of the fresh flowers filled the church with a comforting, peaceful aroma. Charmain and her team showed exceptional professionalism and compassion, even creating beautiful last-minute centerpieces for the repass tables and delivering them to the church without hesitation. Charmain is truly amazing, so kind, patient, and intuitive. Even when I was indecisive about what I wanted, she gently guided me and helped bring everything together perfectly. Her care and attention to detail made such a difference during an incredibly emotional time. You are truly a gem in the community. Thank you for bringing beauty, grace, and comfort to a very difficult day. I can’t thank you enough. Highly recommended!

With gratitude, Family of...

I try to support my community. Last experience was great but an elderly man at location denied a simple purchase of flowers. Won't be going back there ever again. Nasty attitude and unnecessary disposition make this one of my worst shopping experiences. I just read your response. Nice, but I did and do always wear my mask. The hardest thing is to admit when our business has done wrong or hasn't quite reached the expectations of great customer service, but it hasn't. I would of appreciated an apology more than you pointing the blame towards a...